Clinical Secretary - Patient-Focused Admin & Scheduling

NHS National Services Scotland; East Kilbride; On-site; GBP 23,000 - 29,000; Full time

Job summary

NHS Lanarkshire is seeking an Administrative Specialist to support clinicians by typing dictated letters, organizing clinical activity and maintaining accurate electronic records. The role focuses on delivering efficient service, handling scheduling, and ensuring timely tasks are completed in line with SOPs.

The successful candidate will have SVQ level 2 (or equivalent) with healthcare admin experience, strong communication skills, and the ability to work well in a team amid change.

Qualifications

• SVQ level 2 qualification (or equivalent) plus experience in healthcare administration or secretarial role.
• Understanding of medical terminology.
• Evidence of effective team working and dealing with change.
• Evidence of strong communication skills with patients, clinicians and colleagues.

Responsibilities

• Type dictated clinical letters (discharges, clinic follow up, onward referrals, legal reports etc) and clinical notes. Type meeting minutes when appropriate. Prioritise work to meet agreed service standards.
• Organise clinical activity for clinicians and re-arrange activities when required (eg. out-patient clinics, operating lists). Support theatre scheduling as required.
• Follow up administrative tasks requested by clinicians, such as booking appointments, arranging investigative tests, chasing up diagnostic results etc. Anticipate problems (eg. clashing appointments, delays in results being available) and take appropriate action.
• Maintain accurately coded and timely records on electronic systems that are used to capture information about patient journeys (eg. appointment bookings Trakcare).

Skills

Healthcare administration

Medical terminology

Team working

Communication

Education

SVQ level 2

Tools

Trakcare

Job description

NHS Lanarkshire is seeking an Administrative Specialist to support clinicians by typing dictated letters, organizing clinical activity and maintaining accurate electronic records. The role focuses on delivering efficient service, handling scheduling, and ensuring timely tasks are completed in line with SOPs.

The successful candidate will have SVQ level 2 (or equivalent) with healthcare admin experience, strong communication skills, and the ability to work well in a team amid change.