Clinical Secretary & Patient Care Coordinator

Wye Valley Nhs Trust; Hereford; On-site; GBP 22,000 - 26,000; Full time

Job summary

Wye Valley NHS Trust is seeking a capable Medical Secretarial and Administrative Assistant to provide comprehensive secretarial and administrative support to clinical teams. You will manage workload, book outpatient appointments, maintain patient records, and help with waiting lists and data updates.

The role requires confidentiality, accuracy, and the ability to work across the Directorate as needed, supporting medical secretaries and frontline staff.

Qualifications

• Experience in medical/clinical settings preferred.
• Ability to manage workload and prioritise tasks independently.
• Commitment to patient confidentiality and data protection.
• Strong communication with multidisciplinary teams.

Responsibilities

• Provide secretarial and administrative support to Consultants, Nursing staff, and other clinical colleagues.
• Handle telephone calls and queries courteously and professionally, ensuring effective communication across the multidisciplinary team.
• Ensure all duties comply with confidentiality, data protection, Trust policies, and safe systems of work.
• Undertake any additional duties as required by the Admin Lead, Deputy General Manager, Medical Secretaries, or clinical staff, appropriate to the role.
• Book outpatient new and follow-up appointments according to departmental procedures, ensuring efficient use of clinic slots and consideration of patient needs.
• Support the validation and management of outpatient waiting lists, ensuring accuracy and timeliness in line with Trust standards.
• Carry out departmental validation tasks, including updating outcomes and amending database information.
• Support departmental data quality initiatives, including validation of waiting lists and EPR information.
• Cover for Medical Secretaries during leave or absence, including validation and updating of patient tracking lists.
• Maintain good working relationships across the Directorate to improve service effectiveness and efficiency.
• Maintain a comprehensive knowledge of medical terminology and conditions treated within the department.

Skills

Secretarial skills

Administrative support

Data protection knowledge

Confidentiality compliance

Effective communication

Tools

EPR system

Dictation software

Job description

Wye Valley NHS Trust is seeking a capable Medical Secretarial and Administrative Assistant to provide comprehensive secretarial and administrative support to clinical teams. You will manage workload, book outpatient appointments, maintain patient records, and help with waiting lists and data updates.

The role requires confidentiality, accuracy, and the ability to work across the Directorate as needed, supporting medical secretaries and frontline staff.