User experience administration support

Imperial; Newport; On-site; GBP 20,000 - 23,000; Full time

Job summary

Imperial College Healthcare NHS Trust is seeking an efficient administration assistant to support our user insights and experience design team. You will help manage patient feedback systems, including the NHS Friends and Family Test, and ensure data is collected from across all locations to improve patient experience.

You will provide essential admin support, greet patients and staff, and help ensure timely reporting and responsive service.

Qualifications

• GCSE level including English & Maths or equivalent.
• NVQ Level 2 in Business Administration.
• Experience working with the public in a customer orientated environment.
• Previous experience of working in Healthcare Environment.

Responsibilities

• Liaise with participating wards/departments that collect patient experience data and map data to areas accurately.
• Visit wards/departments regularly to resolve simple technical issues and upload data as required.
• Enter paper surveys onto the patient feedback database system.
• Ensure data is accurately entered and reported within set deadlines.
• Monthly auditing of paper surveys.

Skills

Strong communication

Written English

Education

GCSE English & Maths

NVQ Level 2 in Business Administration

Job description

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

We're looking for an efficient, friendly, and approachable administration assistant to join our user insights and experience design team. This is an exciting opportunity to play a key role in supporting the management of our user feedback systems and processes. This includes the NHS Friends and Family Test survey.

In this role, you will provide essential administrative support to ensure the smooth running of the team’s activities. You will contribute to improving how we collect and respond to patient feedback across all our locations, helping to enhance patient satisfaction and overall experience. You will also help us to support patients to give their feedback, ensuring we collect from as many people as possible. Strong communication is at the heart of everything we do, and you will be part of a team that is dedicated to ensuring patient voices are heard and acted upon.

Previous applicants need not apply

Main duties of the job

• To liaise with participating wards/department who collect patient experience data and ensure that the data collected in each area is correctly mapped to the area.
• To visit wards and departments on a regular basis to resolve simple technical issues and upload data as required.
• To enter paper surveys onto the patient feedback database system.
• To ensure that all data is accurately entered and accounted for within definitive timescales to meet required reporting deadlines.
• To check and audit paper surveys on a monthly basis.
• To greet patients/clients and visitors in a polite and respectful manner that promotes their sense of dignity at all times.
• To provide staff with a helpful and courteous support service and aim to resolve the problems in a timely manner.
• To have active input in the review of work instructions/protocols for the
  department.
• Provide cover for colleagues as appropriate.
• Comply with written standard operating procedures and work practices.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

• GCSE level including English & Maths or equivalent
• NVQ Level 2 in Business Administration

Experience

• Experience working with the public in a customer orientated environment
• Previous experience of working in Healthcare Environment

Skills/Knowledge/ Abilities

• Able to write English to the appropriate standard necessary to fulfil the job requirements

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Vacancy Closing Date

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.