Clinical Operations Manager

JR United Kingdom; Maidstone; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join a pioneering healthcare provider as a Clinical Operations Manager, leading national operations for innovative outpatient care. You'll oversee scheduling, service quality, and regulatory compliance, driving growth and clinical excellence while benefiting from a flexible, hybrid working environment.

Benefits

25 days holiday plus extra for service

Pension auto-enrolment scheme

Employee Assistance Programme

Flexible working hours

Qualifications

• Experience in health services or clinical operations is desirable.
• Proven ability to manage clinic scheduling and capacity targets.
• Comfortable handling large volumes of data.

Responsibilities

• Lead the strategic planning and execution of UK clinic operations.
• Optimise doctor and clinic scheduling for efficiency.
• Ensure regulatory compliance (CQC, PMI) and lead QMS policy implementation.

Skills

Leadership

Organisational Skills

Problem-Solving Mindset

Emotional Intelligence

Job description

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Clinical Operations Manager – 30 hours/week

Location: Hybrid – 1 day/week at Discovery Park in Sandwich on a Wednesdays, rest remote

Hours: 30 hours/week (with flexibility and future potential to increase)

• Holiday entitlement 25 days plus 1 day extra for each year of service up to 5 days extra.
• Pension Auto enrolment scheme with 3% contribution from the company
• Employee Assistance Programme (EAP), provided by Bupa for mental health and wellbeing advice and support for employees and their families.

Join the Future of Outpatient Care with eXroid UK

We’re partnering exclusively with eXroid, a pioneering provider of non-invasive haemorrhoid treatment, to find an experienced Clinical Operations Manager who’s ready to drive the future of outpatient care.

This is a unique opportunity to lead and evolve national clinical operations in a high-growth, patient-focused private healthcare setting.

As Clinical Operations Manager, you will be central to delivering eXroid’s operational success – leading the delivery and expansion of clinic services across the UK. You’ll take ownership of capacity planning, scheduling, performance management, and service quality while supporting business growth and clinical innovation.

You’ll be responsible for:

• Leading the strategic planning and execution of UK clinic operations.
• Optimising doctor and clinic scheduling to maximise capacity, efficiency, and profitability.
• Managing the clinical booking system, stock and consumables, and clinic readiness.
• Onboarding and performance management of contracted doctors, clinics, and chaperones.
• Ensuring regulatory compliance (CQC, PMI) and leading QMS policy implementation.
• Driving service mobilisation and rollout for new service additions like homecare.
• Leading business continuity planning and supporting incident resolution and complaint handling.

What You’ll Bring:

• Strong leadership and organisational skills within a fast-paced clinical or operational setting.
• Proven ability to manage clinic scheduling, capacity targets, and operational KPIs.
• Comfortable handling large volumes of data and managing reporting for the executive team.
• High emotional intelligence – empathy, patience, and confidence when speaking with patients.
• A hands-on, problem-solving mindset focused on continuous improvement and service quality.
• Experience in health services or clinical operations (desirable but not essential).
• Willingness to travel occasionally for clinic reviews across the UK.

Why Join eXroid?

• Innovative and patient-led: Be part of a business redefining outpatient care.
• Flexible, hybrid role: Shape your working hours with just one office-based day per week.
• Room to grow: Expand your hours and impact as the service continues to scale.
• Visible role: Direct influence on strategic decisions and service innovation.

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