Clinical Operations Manager
Central London Community Healthcare Nhs Trust
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Job summary
Central London Community Health Trust is seeking an experienced Band 8b Clinical Operations Manager to provide operational and system leadership for the Barnet Integrated Transfer of Care Hub and Hospital at Home service.
You will lead multidisciplinary teams across CLCH, Barnet Hospital and Barnet Adult Social Care, drive improvements in patient flow and discharge, and work with system partners to deliver safe, high-quality care.
Qualifications
- Significant NHS operational management experience.
- Management qualification or equivalent experience.
- Masters level education or equivalent experience.
- Professional registration and continuing professional development.
Responsibilities
- Provide operational and system leadership for the Barnet Integrated Transfer of Care Hub and Hospital at Home service.
- Lead multidisciplinary teams across CLCH, Barnet Hospital and Barnet Adult Social Care.
- Drive improvements in patient flow, discharge timing and length of stay.
- Monitor performance data and implement action plans.
- Lead service transformation and pathway development with partners.
- Oversee workforce planning, recruitment and staff development.
Skills
Education
Tools
Job description
Are you an experienced operational leader looking for an opportunity to shape services and make a real impact across health and social care?
We are looking for an exceptional Band 8b Clinical Operations Manager to provide operational and system leadership for the Barnet Integrated Transfer of Care (Discharge) Hub and Barnet Hospital at Home service.
This is a permanent, full-time role (37.5 hours per week) offering the opportunity to lead multidisciplinary and multi-organisational teams across CLCH, Barnet Hospital and Barnet Adult Social Care.
You will play a pivotal role in improving patient flow, safe and timely discharge, admission avoidance and patient outcomes, while ensuring services remain high-quality, responsive and sustainable.
Working with senior leaders and system partners, you will lead service transformation, performance improvement, workforce and capacity planning, while using data and insight to identify opportunities for improvement.
We are looking for a visible, compassionate and influential leader who can bring people together across organisational boundaries, inspire teams and turn strategic priorities into meaningful improvements for patients.
- Provide operational and system leadership for the Barnet Integrated Transfer of Care Hub and Hospital at Home service, ensuring safe, responsive and high-quality care.
- Lead multidisciplinary teams across CLCH, Barnet Hospital and Barnet Adult Social Care, strengthening partnership working across organisations.
- Drive improvements in patient flow, timely discharge, admission avoidance and length of stay, responding proactively to operational pressures.
- Lead service transformation and pathway development with the ICB, acute services, local authority and system partners.
- Monitor performance, quality and outcome data, identifying areas for improvement and implementing action plans.
- Provide visible and compassionate leadership, supporting workforce planning, recruitment, retention and staff development.
- Lead demand and capacity planning to ensure services remain sustainable and responsive.
- Manage budgets and resources effectively, promoting efficiency and value for money.
- Maintain robust governance, including oversight of risk, incidents, complaints and learning.
- Champion patient and carer experience, using feedback to improve services and equitable access to care.
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire.
Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
- Date posted: 01 October 2026
- Pay scheme: Agenda for change
- Band: Band 8b
- Salary: £72,719 to £83,505 a year per annum inclusive of HCAS
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 824-NORTH-8323136
- Job locations: Barnet General Hospital, Wellhouse Lane, Barnet, EN5 3DJ, United Kingdom
Please refer to Job description and person specification for outline of skills, knowledge and experience required.
Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification
- Significant NHS operational management experience
- Evidence of continuing personal and professional development
- Management qualification or equivalent experience
- Professional clinical qualification or significant NHS experience
- Masters level education or equivalent experience
- Experience of managing patient care services
- Significant recent experience of working at a senior level
- Substantial experience of working in community healthcare services delivering patient care
- Change management and service transformation experience related to the planning and delivery of work in a clinical setting
- Experience of staff management
- Experience of budget management
- Proven ability to engage effectively with a broad range of stakeholders
- Substantial experience of coordinating and leading projects
- Essential ability to rapidly build credibility with all levels in the Trust, including senior managers and clinicians
- Ability to persuade clinicians to engage with, implement and embed change
- High level competence and computer literacy including MS Office, and clinical systems
- Excellent communication skills; able to express complicated, multi stranded concepts in an accessible way, both verbally and in writing and in a multi- professional environment
- Proven ability to manage, analyse data and sound organisational skills
- Understanding of the National Drivers of the wider health and social care economies, how they affect CLCH and their practical application to service delivery
- Knowledge and understanding of the principles of quality governance
- Understanding and knowledge of the need to use evidence based practice in the development and delivery of clinical services
- Ability to prioritise work against a background of a variety of demand for information and deadlines
- Knowledge of managing difficult situations and conflict resolution
- Understanding of NHS Financial Guidance
- Understanding and experience of social care systems and legislation
- Ability to be flexible and responsive to divisional, organisational and system (ICS/ICB) needs
- Ability to make informed decisions under pressure
- Ability to work without direct supervision and plan, organise, review and prioritise own workload and that of others
- Ability to understand and take account of other perspectives
- Passionate to drive up clinical quality of care and support professional practice
- Knowledge of managing difficult situations and conflict resolution
- Innovative and a change agent
- Leadership skills
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer name: Central London Community Health Trust
Address: Barnet General Hospital, Wellhouse Lane, Barnet, EN5 3DJ, United Kingdom
Employer's website: https://clch.nhs.uk/ (Opens in a new tab)
For questions about the job, contact:
Head of Services for South West neighbourhood
Yogita Pandya
yogita.pandya@nhs.net
07557800280
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