Clinical Operations Manager

Clch; Greater London; On-site; GBP 73,000 - 84,000; Full time

Job summary

Central London Community Healthcare NHS Trust (CLCH) is seeking an experienced Band 8b Clinical Operations Manager to provide operational leadership for the Barnet Integrated Transfer of Care Hub and Hospital at Home service. This permanent, full-time role (37.5 hours) leads multidisciplinary teams across CLCH, Barnet Hospital and Barnet Adult Social Care.

You will drive improvements in patient flow, discharge timeliness and outcomes, map demand and capacity, oversee budgets and governance, and

Qualifications

• Masters level education or equivalent experience.
• Professional clinical qualification or significant NHS experience.
• Evidence of continuing personal and professional development.
• Experience of managing patient care services.

Responsibilities

• Provide operational and system leadership for the Barnet Integrated Transfer of Care Hub and Hospital at Home service, ensuring safe, responsive and high-quality care.
• Lead multidisciplinary teams across CLCH, Barnet Hospital and Barnet Adult Social Care, strengthening partnership working across organisations.
• Drive improvements in patient flow, timely discharge, admission avoidance and length of stay, responding proactively to operational pressures.
• Lead service transformation and pathway development with the ICB, acute services, local authority and system partners.
• Monitor performance, quality and outcome data, identifying areas for improvement and implementing action plans.
• Provide visible and compassionate leadership, supporting workforce planning, recruitment, retention and staff development.
• Lead demand and capacity planning to ensure services remain sustainable and responsive.
• Manage budgets and resources effectively, promoting efficiency and value for money.
• Maintain robust governance, including oversight of risk, incidents, complaints and learning.
• Champion patient and carer experience, using feedback to improve services and equitable access to care.

Skills

Stakeholder engagement

Leadership

Change management

Data analysis

Budgeting

Team management

Education

Masters level education or equivalent

Professional clinical qualification

NHS experience

Continued professional development

Tools

MS Office

Clinical systems

Job description

Search for your next career at CLCH using TRAC's search bar below.

Site Barnet General Hospital Town Barnet Salary £72,719 - £83,505 per annum inclusive of HCAS Salary period Yearly Closing 14/10/2026 23:59

Welcome to Central London Community Healthcare (CLCH)

At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.

Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.

We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.

Together, we build a caring community where the warmth we show one another shines through in every life we touch.

Job overview

Are you an experienced operational leader looking for an opportunity to shape services and make a real impact across health and social care?

We are looking for an exceptional Band 8b Clinical Operations Manager to provide operational and system leadership for the Barnet Integrated Transfer of Care (Discharge) Hub and Barnet Hospital at Home service.

This is a permanent, full-time role (37.5 hours per week) offering the opportunity to lead multidisciplinary and multi-organisational teams across CLCH, Barnet Hospital and Barnet Adult Social Care.

You will play a pivotal role in improving patient flow, safe and timely discharge, admission avoidance and patient outcomes, while ensuring services remain high-quality, responsive and sustainable.

Working with senior leaders and system partners, you will lead service transformation, performance improvement, workforce and capacity planning, while using data and insight to identify opportunities for improvement.

We are looking for a visible, compassionate and influential leader who can bring people together across organisational boundaries, inspire teams and turn strategic priorities into meaningful improvements for patients.

If you are passionate about transforming services and leading change across an integrated health and care system, we would love to hear from you.

Main duties of the job

As Clinical Operations Manager, you will:

• Provide operational and system leadership for the Barnet Integrated Transfer of Care Hub and Hospital at Home service, ensuring safe, responsive and high-quality care.
• Lead multidisciplinary teams across CLCH, Barnet Hospital and Barnet Adult Social Care, strengthening partnership working across organisations.
• Drive improvements in patient flow, timely discharge, admission avoidance and length of stay, responding proactively to operational pressures.
• Lead service transformation and pathway development with the ICB, acute services, local authority and system partners.
• Monitor performance, quality and outcome data, identifying areas for improvement and implementing action plans.
• Provide visible and compassionate leadership, supporting workforce planning, recruitment, retention and staff development.
• Lead demand and capacity planning to ensure services remain sustainable and responsive.
• Manage budgets and resources effectively, promoting efficiency and value for money.
• Maintain robust governance, including oversight of risk, incidents, complaints and learning.
• Champion patient and carer experience, using feedback to improve services and equitable access to care.

Working for our organisation

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Detailed job description and main responsibilities

Please refer to Job description and person specification for outline of skills, knowledge and experience required.

Successful applicants will be required to demonstrate alignment with the Trust’s values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification

Person specification

Education/Qualification

• Evidence of continuing personal and professional development
• Professional clinical qualification or significant NHS experience
• Masters level education or equivalent experience
• Experience of managing patient care services

Experience

• Significant recent experience of working at a senior level
• Substantial experience of working in community healthcare services delivering patient care
• Change management and service transformation experience related to the planning and delivery of work in a clinical setting
• Experience of staff management
• Experience of budget management
• Proven ability to engage effectively with a broad range of stakeholders
• Substantial experience of coordinating and leading projects

Skills & Knowledge

• Essential ability to rapidly build credibility with all levels in the Trust, including senior managers and clinicians
• Ability to persuade clinicians to engage with, implement and embed change
• High level competence and computer literacy including MS Office, and clinical systems
• Excellent communication skills; able to express complicated, multi stranded concepts in an accessible way, both verbally and in writing and in a multi- professional environment
• Proven ability to manage, analyse data and sound organisational skills
• Understanding of the National Drivers of the wider health and social care economies, how they affect CLCH and their practical application to service delivery
• Knowledge and understanding of the principles of quality governance
• Understanding and knowledge of the need to use evidence based practice in the development and delivery of clinical services
• Ability to prioritise work against a background of a variety of demand for information and deadlines
• Knowledge of managing difficult situations and conflict resolution
• Understanding of NHS Financial Guidance
• Understanding and experience of social care systems and legislation

Key Attributes

• Ability to be flexible and responsive to divisional, organisational and system (ICS/ICB) needs
• Ability to make informed decisions under pressure
• Ability to work without direct supervision and plan, organise, review and prioritise own workload and that of others
• Ability to understand and take account of other perspectives
• Passionate to drive up clinical quality of care and support professional practice
• Knowledge of managing difficult situations and conflict resolution
• Innovative and a change agent

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk

• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your applications on time to avoid disappointment.

Name Yogita Pandya Job title Head of Services for South West neighbourhood Email address [e-mail] Telephone number 07557800280