Clinical Equipment Support Technician

Vitalograph; Buckingham; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private medical insurance

Pension

Death in service 4x salary

Learning and development support

Long-term career at global healthcare

Global reach, local impact

Job summary

Vitalograph is seeking a Clinical Equipment Support Technician to inspect, service, maintain and ready clinical stock for trials and customer environments. Based onsite, you’ll collaborate with clinical, technical, warehouse and customer support teams to ensure equipment quality and readiness for use.

You’ll gain hands-on experience with Vitalograph products in a regulated medical device setting, with comprehensive training and clear opportunities to grow within a global healthcare organisation.

Qualifications

• Experience in a regulated medical device environment.
• Ability to service and maintain clinical equipment and stock.
• Strong attention to detail and quality control.
• Good communication and teamwork across technical and support teams.
• Familiarity with goods processing and inspection practices.

Responsibilities

• Inspect, service and refurbish clinical stock to ensure readiness.
• Assist with setup of Clinical Trials equipment and systems.
• Perform routine repairs and preventive maintenance procedures.
• Check new/returned equipment prior to booking in and inspect materials.
• Take ownership of issues through to resolution and communicate updates.
• Provide cover for goods in and stock control activities as needed.

Skills

Technical troubleshooting

Regulated environment

Clear communication

Quality mindset

Inventory handling

Maintenance & servicing

Tools

Goods Processing

Inspection Practices

ISO 13485 knowledge

Job description

Job Description

At Vitalograph, we’ve spent more than 60 years developing innovative respiratory diagnostic solutions that help healthcare professionals detect, diagnose and manage respiratory conditions.

We are now recruiting for a Clinical Equipment Support Technician to join our team.

This is an exciting opportunity to become part of an established global healthcare organisation, working hands-on with clinical equipment and supporting the systems and equipment used across clinical trials and customer environments.

Based onsite, you’ll work closely with experienced clinical, technical, warehouse and customer support teams, gaining valuable knowledge of our products, processes and the wider medical device industry. Your attention to detail, technical skills and ability to solve problems will have a direct impact on the quality and readiness of our equipment.

Why join Vitalograph?

• Make an impact – Work with healthcare solutions that support better respiratory health and patient outcomes.
• Own your success – Take responsibility for equipment, issue resolution and day-to-day activities that directly support our customers and clinical studies.
• Develop your career – Join an established global healthcare business with opportunities to learn and develop.
• Learn from experts – Work alongside experienced sales, clinical, technical, marketing and customer support teams.
• Global reach, local impact – Be part of an international organisation with a strong reputation in respiratory diagnostics, while making a hands-on contribution locally.
• Build your expertise – Develop your technical, clinical and quality knowledge in a regulated medical device environment.
• Full training provided – We’ll provide the product and industry knowledge you need to succeed in the role.

What We Offer

• Company-contributed private medical insurance
• Company-contributed pension
• 4x salary death-in-service benefit
• Ongoing learning and development support
• The opportunity to build a long-term career within a global healthcare organisation

What You’ll Be Responsible For

As a Clinical Equipment Support Technician, you’ll play an important role in ensuring our clinical equipment is inspected, serviced, maintained and ready for use.

Your Responsibilities Will Include

• Assisting the Managed Equipment Supervisor with the day-to-day management of Clinical Trials Equipment and the setup of Clinical Systems.
• Supporting Clinical Study requirements.
• Checking new and returned equipment prior to booking in and carrying out material inspections.
• Servicing, repairing and refurbishing Clinical stock, including setting up and testing equipment prior to despatch to customers.
• Carrying out routine repairs and Planned Preventive Maintenance procedures as required.
• Taking ownership of individual issues through to resolution.
• Prioritising issues and using the appropriate communication methods as defined within Managed Equipment Support.
• Providing cover for the Goods In role and assisting with stock control and restocking of stores when required.
• Providing cover for annual leave and other absences as required.
• Carrying out other reasonable tasks as required by Vitalograph management.

What We’re Looking For

We’re looking for someone who is technically capable, organised and comfortable working in a regulated environment, with a strong focus on quality and attention to detail.

You’ll Ideally Have

• Good knowledge of Vitalograph products.
• Good knowledge of Goods Processing.
• Good knowledge of Inspection Practices.
• Strong communication and interpersonal skills.
• The ability to assess and improve working practices within MEMS.
• The ability to assess and improve working practices within the Warehouse.
• Competence in Vitalograph procedures and the Quality Management System (QMS).
• An understanding of ISO 13485, the Medical Devices Directive and GCP, as required.

If you’re looking for a hands-on role where you can develop your technical and healthcare knowledge, work alongside experienced teams and build a long-term career within a global medical device organisation, we’d love to hear from you.