Clinical Engineering Operations Leader - Healthcare Tech

Cleveland Clinic

Greater London

On-site

GBP 56,000 - 68,000

Full time

12 days ago

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Benefits offered by this job

25 days annual leave

Pension – double matched

Private Medical & Dental Insurance

Life Assurance

Season Ticket Loan

Cycle to Work schemes

Workplace Nursery Scheme

Wellbeing Hub & EAP support

Earned Wage Access

Discounts on food, retail, and more

Job summary

Cleveland Clinic London is seeking a Clinical Engineering Service Operations Lead to drive day-to-day operations, including workshop and field activity, asset lifecycle and performance management. You will line-manage a team of Clinical Engineers and partner with quality, safety and clinical teams to deliver a compliant, high‑quality engineering service.

The role requires a first degree in a relevant engineering discipline, healthcare engineering experience, and strong governance knowledge.

Qualifications

First degree in Biomedical Engineering, Electronic Engineering, Computer Science, Physics or another relevant engineering discipline or equivalent qualification with relevant experience (essential)
Substantial experience in clinical or biomedical engineering within a healthcare environment (essential)
Experience of engineering asset management systems, data analysis and performance reporting (essential)
Experience of managing suppliers, contractors and service agreements (essential)
Ability to understand clinical workflows, technical architectures and the operational implications of connected medical devices (essential)
Knowledge of MHRA guidance and quality management systems (essential)
Demonstrable experience of leading an engineering service or team (essential)
Knowledge of ISO 13485, ISO 9001 and risk management for IT networks incorporating medical devices (desirable)
Project and change-management experience, with the ability to support multiple concurrent priorities (desirable)
Previous line management experience (highly desirable)

Responsibilities

Lead daily Clinical Engineering operations, including workshop and field activity, workload allocation and prioritisation.
Line-manage four Clinical Engineers, covering objectives, appraisals, one-to-ones, attendance, performance, development and wellbeing.
Ensure timely maintenance, acceptance testing, safety checks and equipment deployment.
Oversee equipment lifecycle management, including inventory, standardisation, replacement, decommissioning and disposal.
Monitor KPIs, trends and risks, taking corrective action where performance falls outside tolerance.
Maintain effective relationships with clinical teams, support services, suppliers and manufacturers.
Partner with the MDSO & Quality Lead to maintain the Clinical Engineering Quality Management System.
Ensure compliance with legislation, MHRA guidance, organisational policy and relevant quality standards.
Support audits, provide assurance evidence and complete corrective and preventive actions on time.
Support device incident investigations, technical assessments and root-cause analysis, escalating concerns appropriately.
Contribute to clinical safety assessments, including DCB0160 activities involving medical devices or associated systems.
Promote compliance with information governance, infection prevention, electrical safety, health and safety, and safe working practices.
Ensure equipment, software, configuration and service changes are assessed, authorised, communicated and documented.
Other duties as assigned.