Clinical Customer Service Representative

ZipRecruiter; Oxford; On-site; GBP 28,000 - 32,000; Full time

Job summary

An innovative company is seeking a Clinical Customer Service Representative to bridge the gap between physicians and testing laboratories. This hybrid role offers the chance to engage with cutting-edge clinical diagnostic testing while providing exceptional customer service. You will be responsible for monitoring clinical orders, resolving billing issues, and facilitating communication between various stakeholders. With a focus on building relationships and enhancing customer experiences, this position is ideal for those with a background in customer service and a passion for healthcare. Join a dynamic team and contribute to groundbreaking treatments while enjoying competitive benefits and a supportive work environment.

Benefits

25 days holiday + 8 bank holidays

Pension

Private Medical Healthcare

Free Parking

Life Assurance

Qualifications

• Experience in customer-facing roles is essential.
• Technical support experience preferred.

Responsibilities

• Establish relationships with physicians and manage clinical orders.
• Resolve billing queries and communicate processes effectively.
• Address customer inquiries and maintain good working relationships.

Skills

Customer Service

Communication Skills

Technical Support

Education

GCSE

A Levels

Job description

Job Description

Job Title - Clinical Customer Service Representative

Location - Oxford - Hybrid 2 days home - 3 days office

Salary - 28k - 32k Depending on experience (40 hour week) Monday - Friday

Bonus - 5% of basic salary

Perks - 25 days holiday + 8 bank holidays, Pension, Private Medical Healthcare, Free Parking, Life Assurance + more

Have you experience within the NHS? Have you worked within Customer Service before? Does clinical diagnostic testing for ground-breaking treatments excite you? If so, then read on.....

Role Overview:

As a Clinical Customer Service Representative, your role is to facilitate clinical testing services by acting as a liaison between physicians and our testing laboratories. This includes monitoring the progress of assigned clinical orders and responding to inquiries with the mission of providing superior customer service.

Key Responsibilities:

• Establish relationships with ordering physician centres and patient sample submission
• Monitor testing and reporting process.
• Resolve billing queries quickly and efficiently.
• Communicate processes with prospective ordering physicians
• Facilitate communication with ordering physicians and provide materials and logistical information
• Facilitate discussions between ordering physicians, internal teams, and consulting physicians as needed.
• Address customer inquiries and order status with possible solutions promptly.
• Develop and maintain good working relationships using advanced communication skills
• Provide input on the documentation of customer-facing materials
• Communicate feedback regarding improvements to internal systems

Qualifications and Experience:

• GCSE and/or A levels (or equivalent)
• Experience in customer-facing, technical support roles