Clinical Customer Service Representative

CPI Selection; Oxford; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

An established industry player is seeking a Clinical Customer Service Representative to enhance patient testing services. In this dynamic role, you'll act as a vital link between physicians and testing laboratories, ensuring seamless communication and exceptional customer service. Your responsibilities will include monitoring clinical orders, resolving billing issues, and fostering relationships with healthcare providers. This position offers a chance to make a significant impact in the healthcare sector while enjoying a supportive work environment. If you possess strong communication skills and a passion for customer service, this opportunity is perfect for you.

Benefits

25 days holiday + 8 bank holidays

Pension

Private Medical Healthcare

Free Parking

Life Assurance

Qualifications

• GCSE and/or A levels required.
• Experience in customer-facing technical support roles is essential.

Responsibilities

• Establish relationships with physicians and monitor clinical orders.
• Resolve billing queries and facilitate communication effectively.
• Address customer inquiries and provide timely solutions.

Skills

Customer Service

Communication Skills

Technical Support

Education

GCSE and/or A levels (or equivalent)

Job description

Clinical Customer Service Representative

Location: Oxford - Hybrid (2 days home, 3 days office)

Salary: £28k - £32k depending on experience (40 hour week, Monday - Friday)

Bonus: 5% of basic salary

Perks: 25 days holiday + 8 bank holidays, Pension, Private Medical Healthcare, Free Parking, Life Assurance + more

Role Overview:

As a Clinical Customer Service Representative, your role is to facilitate clinical testing services by acting as a liaison between physicians and our testing laboratories. This includes monitoring the progress of assigned clinical orders and responding to inquiries with the mission of providing superior customer service.

Key Responsibilities:

1. Establish relationships with ordering physician centres and patient sample submission
2. Monitor testing and reporting process
3. Resolve billing queries as quickly and efficiently as possible
4. Communicate processes with prospective ordering physicians
5. Facilitate communication with ordering physicians and provide materials and logistical information
6. Facilitate discussions between ordering physicians, internal teams, and consulting physicians as needed
7. Address customer inquiries and order status with possible solutions in a timely manner
8. Develop and maintain good working relationships using advanced communication skills
9. Provide input on the documentation of customer-facing materials
10. Communicate feedback regarding improvements to internal systems

Qualifications and Experience:

1. GCSE and/or A levels (or equivalent)
2. Experience in customer-facing, technical support roles

Seniority Level: Executive

Employment Type: Full-time

Job Function: Customer Service, Health Care Provider, and Science

Industries: Medical Practices, Medical Equipment Manufacturing, and Hospitals and Health Care