Clinical Customer Engagement Manager

Philips Iberica SAU; Farnborough; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A leading health technology company is seeking a Clinical Customer Engagement Manager to implement market readiness initiatives. The role involves collaborating across teams to drive clinical adoption and providing training to enhance customer engagement. Candidates should possess strong clinical knowledge and at least 5 years of relevant experience in healthcare technology or medical sales.

Qualifications

• Minimum 5 years of experience in Healthcare Technology, Medical Sales, or Clinical Marketing.
• Good knowledge of MR technologies and healthcare imaging.
• Ability to lead cross-functional teams and deliver product demonstrations.

Responsibilities

• Drive clinical programs for market readiness and growth.
• Provide training to enhance customer engagement and clinical adoption.
• Build and maintain competitive clinical content database.

Skills

Communication

Clinical Knowledge

Leadership

Education

Bachelor's/Master's Degree in Business Administration, Healthcare Administration, Medical Technology

Job description

Job Title

Clinical Customer Engagement Manager

Job Description

Clinical Customer Engagement Manager

As a Clinical customer engagement manager you work on the implementation and execution of a strong market readiness and market expansion program. Accountable for MR customer visits, execute MR demos at tradeshows, and proof point collection with your strong clinical knowledge, hands-on expertise in MR as well as communication skills and strong drive for success.

Your role:

• Drives clinical programs to support market readiness and post-market growth initiatives.
• Contributes to the global clinical post-market strategy ,including segmentation, speaker bureaus, and peer-to-peer market activities.
• Builds and maintains a competitive clinical content database (e.g., images, examcards) aligned with product value propositions.
• Collaborates cross-functionally across internal teams and global markets to drive clinical adoption and knowledge sharing.
• Provides training to empower clinical experts and enhance customer engagement.
• Deliver customer product demonstrations

You're the right fit if:

Minimum Required Qualifications

Education

• Bachelor's/ Master's Degree in Business Administration, Healthcare Administration, Medical Technology or equivalent

Work Experience

• Minimum 5 years of experience with Bachelor's in areas such as Healthcare Technology, Product Management, Medical Technology, Medical Sales, Clinical Marketing or equivalent.

Preferred Qualifications

• At least 5 years of experience as MR Operator, or Applications Specialist
• Good knowledge of the MR technologies (imaging, post-processing, workflow) that currently dominate the MR market and familiarities with other imaging modalities (CT, XRay, US)
• Good clinical knowledge allowing to understand customer needs and value drivers in the healthcare imaging domain and more specifically MR.
• Boldness to support market readiness and expansion whenever possible, exploiting Philips technologies, market positions and brand
• Ability to synthesize market and customer feedback into insights helping clinical adoption
• Ability to deliver in a complex environment (high-end technology, highly professional customers, and global scope) to meet demanding business targets
• Strong communication skills and ability to lead a multi-functional and global team to contribute to market readiness (clinical adoption) and market expansion. Ability to relate and communicate with different levels and functions in the organization

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business here.
• Discover our rich and exciting history here.
• Learn more about our purpose here.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.