Clinical Case Manager (Oncology)

Bupa; Stretford; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Health insurance

Pension & life insurance

Gym access / discounts

Discounts & wellbeing programs

Job summary

Bupa, a leading health insurer and provider, invites applications for a Clinical Case Manager in the Oncology Team. The hybrid role is based at Bupa Place, Salford Quays / Angel Court, London, with 2 days in the office and full-time hours. Salary from £37,800 DOE.

You will guide customers through treatment options, assess requests against policy terms, manage complex cases, and maintain compliant clinical records while collaborating with colleagues to deliver compassionate care.

Qualifications

• Must be registered with NMC and hold RN status.
• Oncology experience is essential.
• Clinical case management experience is desirable.
• Ability to work independently with empathy and sound judgment.
• Excellent communication and digital skills.
• Experience with multiple healthcare systems and tools.

Responsibilities

• Support customers and healthcare providers with treatment authorisations, eligibility queries and benefit explanations.
• Assess requests against policy terms and ensure customers are directed to the most appropriate treatment pathway.
• Manage clinically complex cases and provide support to colleagues across the business.
• Maintain accurate clinical records and ensure all activity complies with data protection and regulatory requirements.
• Identify potential concerns, incidents or risks and escalate appropriately.
• Help improve customer outcomes by identifying suitable treatment options and pathways.
• Work collaboratively with colleagues to share knowledge and deliver excellent customer service.

Skills

NMC Registration

Oncology background

Clinical case management

Independent working

Strong communication

Multi-system proficiency

Empathy

Problem solving

Contact centre experience

Job description

Job Description:
Clinical Case Manager – Oncology Team
Bupa Place, Salford Quays / Angel Court, London – hybrid with 2 days in the office
Permanent
Full time - 37.5 hours per week
From £37,800 DOE
We try to consider all types of flexibility, including locations, hours and working patterns. Please note that we are unable to offer sponsorship for this position.
We make health happen:
At Bupa, we’re here to help people live longer, healthier, happier lives – and to make a better world. That’s what drives everything we do. As a Clinical Case Manager, you’ll be at the heart of this mission, supporting our customers with expert guidance and compassionate care.
You’ll be part of a team that’s proud to put people first. Whether it’s helping someone understand their treatment options or making sure they’re on the right care pathway, you’ll be making a real difference every day. And because we don’t have shareholders, we reinvest everything back into our people, services, and innovation – so we can keep improving health outcomes for everyone.
How you’ll help us make health happen:

• Support customers and healthcare providers with treatment authorisations, eligibility queries and benefit explanations.
• Assess requests against policy terms and ensure customers are directed to the most appropriate treatment pathway.
• Manage clinically complex cases and provide support to colleagues across the business.
• Maintain accurate clinical records and ensure all activity complies with data protection and regulatory requirements.
• Identify potential concerns, incidents or risks and escalation appropriately.
• Help improve customer outcomes by identifying suitable treatment options and pathways.
• Work collaboratively with colleagues to share knowledge and deliver excellent customer service.

Key Skills / Qualifications needed for this role:

• Registration with a relevant professional body (e.g. NMC) as a Registered General Nurse is essential.
• An oncology background is also essential.
• Previous clinical case management experience is desirable.
• The ability to work independently within your scope of practice, using sound judgement and empathy.
• Strong communication skills – you’ll be comfortable handling sensitive conversations with compassion and clarity.
• Confidence using multiple systems and tools at once – you’ll be talking and typing at the same time.
• A calm, resilient approach – especially when supporting vulnerable or anxious customers.
• A problem-solving mindset – you’ll think analytically to find the best outcomes for our customers.
• Previous contact centre experience is desirable, but not essential.

Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: [e-mail]
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.