Clinical Care Coordinator

Confidential; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Confidential is seeking a Care Coordinator to plan, deliver, record and review each young person’s care in line with care plans and regulatory requirements. You will be the main point of coordination between placement teams, Placement Manager and external professionals.

You will ensure placements are organised, compliant and focused on the young person’s needs, providing updates to managers to keep an accurate placement picture.

Qualifications

• Experience in health & social care administration or care coordination.
• Strong organisational and administrative skills.
• Confident communicator (written and verbal).
• Competent with IT systems and digital care platforms.

Responsibilities

• Coordinate day-to-day running of placements, including routines, appointments and transport.
• Attend LAC reviews, professionals' meetings and multi-agency meetings.
• Provide timely updates, reports and incident notifications to placing authorities.
• Support governance, record-keeping and compliance with CQC & GDPR.

Skills

Care coordination

Organisational skills

Communication

IT systems

Tools

Microsoft 365

Job description

Role Purpose

The Care Coordinator makes sure each young person's care is planned, delivered, recorded and reviewed in line with their care plan, placement agreement and regulatory requirements.

You will be the main point of coordination between the placement team, the Placement Manager and external professionals. You will keep placements organised, compliant and focused on the young person's needs, so that the Placement and Clinical Service Managers have an accurate, current picture of every placement.

Key Responsibilities

Placement Co-Ordination

Coordinate the day-to-day running of allocated placements, including routines, appointments and transport, and work with the Internal Recruiter / Operations Coordinator on staffing and rotas.

Support the managers with new placements from referral through to admission, including gathering referral information and pre-placement planning. Agree the staffing requirement with the Internal Recruiter / Operations Coordinator so the team is recruited, checked and inducted before the young person arrives.

Make sure staff have access to care plans, risk assessments, behaviour support plans and placement plans are in place, current and followed by staff.

Monitor staffing levels against the agreed ratios for each placement and report gaps to the Internal Recruiter / Operations Coordinator, who arranges cover through CAMHS Professionals or, where needed, Lime Staffing Agency.

Confirm with the Internal Recruiter / Operations Coordinator that all staff, including agency staff, have completed safer recruitment checks and placement induction before working on shift.

Give the Internal Recruiter / Operations Coordinator feedback on staff performance, suitability and fit with individual young people to inform recruitment and matching decisions.

Identify early signs of placement instability and elevate to the Placement Manager.

Working with professionals and families

Act as a Secondary point contact for social workers, Independent Reviewing Officers (IROs), commissioners, ICBs and clinical teams.

Prepare for and attend LAC reviews, professionals' meetings, strategy meetings and multi-agency meetings, and follow up on agreed actions.

Provide accurate and timely updates, reports and incident notifications to placing authorities.

Support contact arrangements with families in line with the care plan and any court orders.

Staff support

Give day-to-day guidance and direction to support staff and team leaders on placement.

Share information about each young person's needs, risks and plans so staff can give consistent care.

Contribute to staff supervision, team meetings and debriefs after incidents.

Identify training needs and raise them with both the Clinical and Placement Manager.

Communication & Telephone Management

Act as a first point of contact via the main phone line, responding professionally and promptly

Monitor call handling expectations (where tracking is enabled), aiming to meet agreed response standards

Create, manage and moderate staff WhatsApp groups to ensure clear and consistent internal communication

Governance, Compliance & Quality Support

Support compliance processes as required, including document collation, tracking and auditing

Maintain accurate records in line with CQC, GDPR and organisational policy

Take minutes during clinical review or governance meetings and circulate them to the Group Head of Governance, Quality and Safeguarding

Collate and track actions arising from meetings, ensuring follow-up and evidence storage

In charge of CQC Action Plan, ensuring all actions are taken from all meetings and chasing updates.

Ensuring Governance data and Lesson Learned newsletters are distributed accurately as per the CQC regulations

Maintain the Board to floor policy

Procurement & Financial Administration

Manage purchase orders in line with organisational processes

Support cost control and accountability through accurate record-keeping

Person Specification

Essential

Experience in health & social care administration or care coordination

Understanding of CQC-regulated services

Strong organisational and administrative skills

High level of attention to detail and accuracy

Confident communicator (written and verbal)

Competent with IT systems, Microsoft 365 and digital care platforms

Desirable

Experience in mental health or children and young people s services

Familiarity with rota management and referral tracking

Experience supporting governance, auditing or compliance processes

Level 3 qualification in Health & Social Care or Business Administration

Values & Behaviours

Commitment to safe, high-quality, person-centred care

Professional, reliable and accountable

Proactive problem-solver

Aligns with organisational values and promotes continuous improvement