Clinical Application Support Specialist - Endoscopic Ultrasound

OLYMPUS EUROPA SE & CO. KG; England; Remote; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private medical cover

Generous annual leave

Pension scheme

Annual health check with BUPA

Employee Assistance Program

HQ restaurant & free parking

Discounts with retailers

Job summary

KeyMed (Medical & Industrial Equipment) Ltd. (OKM) | Endoscopic Solutions, part of Olympus, seeks a Clinical Application Support Specialist for Endoscopic Ultrasound.

You will demonstrate ultrasound products at customer sites, support the salesforce, and deliver post-sales training to enhance product utilisation. Based in central England with frequent UK travel, you will work with product managers to develop training modules, stay updated on clinical practice, and maintain strong relationships

Qualifications

• Accredited sonographer (PG Cert/PG Dip).
• Good working knowledge of Word, Excel and PowerPoint.
• Full driving licence.
• At least 2 years experience as an accredited Sonographer.
• Commercial experience advantageous but not essential.
• Clear and concise written and spoken communication skills.
• Ability to train others on ultrasound products.

Responsibilities

• Demonstrate Endoscopic ultrasound products at customer sites and events.
• Provide specialist support and share best practices with the salesforce.
• Manage post-sales customer training at customer sites.
• Assist in developing and delivering training modules with product managers.
• Maintain contact with Healthcare Professionals to ensure satisfaction and stay updated on practice changes.
• Provide feedback to Product Manager on performance and competition.

Skills

Accredited Sonographer (PG Cert / PG D

Clear and concise communication

Train others

Independent workload planning

Willing to travel

Education

PG Cert / PG Dip in Sonography

Tools

Word

Excel

PowerPoint

Job description

Clinical Application Support Specialist - Endoscopic Ultrasound

KeyMed (Medical & Industrial Equipment) Ltd. (OKM) | Endoscopic Solutions

A global leader in the medical device and technology industry, for more than 100 years Olympus has focused on making people's lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe. Working closely with the salesforce and Business Unit team to contribute to maintaining and developing our Endosonography business by ensuring customer satisfaction and optimal after sales support across our Endoscopic Ultrasound (EUS) portfolio. This will be undertaken through demonstration and optimisation of the ultrasound portfolio in order to ensure full appreciation of its use by customers. This position is an in-field role that can based anywhere in central England (London, Midlands, Sussex etc) and will require frequent travel around the UK.

Your responsibilities

• Work closely with the salesforce in order to effectively demonstrate the range of Endoscopic ultrasound products at customer sites and during conferences, courses and exhibitions.
• Provide specialist support and share best practice to ensure that all equipment can be demonstrated at best advantage by members of the salesforce.
• In conjunction with the salesforce, manage post-sales customer training at customer sites.
• In conjunction with the responsible product manager(s), assist in the development and delivery of product training modules for existing and new salesforce members. Identification of new or unmet training needs and continuous improvement of training modules
• Maintain contact with key Healthcare Professionals (HCPs) to ensure ongoing customer satisfaction and confidence and to stay up to date with key changes in clinical practice. Assist in the completion of Tender documentation.
• Active participation in supplier meetings to influence outcomes and share best practise, as required. Providing feedback to the Product Manager with information on reference sites system performance, competitors’ products, customer reactions and sales arguments.
• Support the product management team in the creation of the annual marketing plan and development of key sales & marketing messages
• This position is an in-field role that can based anywhere in central England (London, Midlands, Sussex etc) and will require frequent travel around the UK.
  • Accredited sonographer e.g. PG Cert / PG Dip.
  • Good working knowledge of Word, Excel, PowerPoint.
  • Full driving licence
  • At least 2 years experience as an accredited Sonographer.
  • Prior experience in a commercial role would be advantageous but not essential.
  • Clear and concise written and spoken communication skills.
  • Confidence and knowledge to train others on the operation of ultrasound products
  • Ability to independently plan and prioritise own workload
  • Positive attitude
  • Solution provider - able to work independently using initiative to solve complex problems
  • Capable of working effectively as part of a team
  • Willing to travel nationally (and sometimes overseas) and occasionally work unsocial hours
  • Ultrasonography including image optimisation
  • Product/Procedural Knowledge
  • Delivering Results
  • Behavioural Traits
  • Training Support
• Patient Focus - We put patients at the heart of everything
  • Integrity – We do the right thing
  • Innovation – We look for new ways to make things better
  • Impact – We take accountability and get things done
  • Empathy – We care for one another and work together
• In addition to a competitive salary, you will receive a generous annual leave entitlement
  • You will be eligible to receive private medical cover
  • Comprehensive company pension scheme
  • You will receive an annual health check with BUPA, funded by us
  • Employee Assistance Program to support your health, mental and emotional-wellbeing
  • At our HQ, we have a subsidised staff restaurant and free parking
  • Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers

Further information:

We value the diversity of individuals, perspectives, and lifestyles, and prioritise inclusion and mutual respect. We are committed to fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish.