Clinical and Office Administrator

Freedom from Torture; Glasgow; Hybrid; GBP 24,000 - 26,000; Full time

Benefits offered by this job

30 days annual leave

6% employer pension contribution

Job summary

Freedom from Torture in Scotland is seeking an administrative support assistant to aid the clinical service from referral to treatment, developing efficient admin systems and processing referrals. You will handle reception duties and take calls, ensuring smooth service delivery.

The role requires commitment to human rights, excellent communication with diverse stakeholders, and collaboration with external agencies and survivors. A generous leave entitlement and pension contributions are offered.

Qualifications

• Experience in maintaining high quality administrative systems to ensure smooth running of services.
• Excellent communication skills with a wide range of people, including service users and external agencies.

Responsibilities

• Provide administrative support to the Scotland Clinical Service from referral point to completion of treatment.
• Develop and maintain effective administrative systems to support the service.
• Process and respond to referrals to the service and liaise with external agencies and survivors referred to the service.
• Manage front-desk reception, including answering calls and welcoming clients.

Skills

Administrative experience

Excellent communication

Job description

Freedom from Torture is the Winner of the Overall Award for Excellence and the top prize for Campaigns and Advocacy at the 2023 Charity Awards.

Would you like to join our award-winning organisation?

About the role

To provide administrative support to the Scotland Clinical Service through assisting the assessment and treatment process from the referral point up to the completion of treatment. You will be responsible for developing and maintaining effective administrative systems as required to support the successful running of the service and responsible for processing and responding to referrals to the service and liaising with external agencies and survivors referred to the service.

The role provides a unique opportunity to contribute towards the successful delivery of rehabilitation services to survivors of torture. The role involves client contact through answering the phone and also welcoming clients into the centre at reception.

About you

You will have experience in maintaining high quality administrative systems to ensure the smooth running of services. You will be committed to the rights of asylum seekers, refugees and survivors of torture, and be passionate about working for an organisation that has human rights at the forefront. You will have excellent communication skills with a wide range of people, including service users and professionals from external agencies.

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).

Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.

Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £23,693 per annum (FTE £25,915).

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early if we receive a high volume of applications.