Clinical Administrator/Receptionist

Blatchford; Sheffield; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

On demand pay

Pension

Health cash plan

Discounted vouchers

Cycle to work

Award-winning organisation culture

Job summary

Blatchford in Sheffield is seeking a Clinical Administrator/Receptionist to support prosthetic and orthotic services and to assist clinical staff in a busy NHS-related environment. You will contribute to efficient patient care and accurate data handling.

The role involves triaging calls, booking appointments, data entry, and maintaining confidential information with a strong emphasis on professional customer service and teamwork.

Qualifications

• GCSE Maths and English are required.
• Experience in administrative roles with customer service exposure.
• Data entry duties experience.
• Must be practically minded, methodical, and highly organised.
• Strong interpersonal and communication skills.

Responsibilities

• Respond to telephone, email and in-person enquiries confidentially and professionally.
• Book appointments and register patients into clinics.
• Coordinate patient transport with providers.
• Handle confidential information with NHS and other bodies.
• Support Prosthetists, Orthotists and managers with service delivery and reporting.

Skills

GCSE Maths

GCSE English

Admin experience

Data entry

Organised

Team player

Customer service

Telephone manner

Job description

Blatchford is a multi-award winning, global manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users.

Through science, technology, and maintaining a clear focus on people, we make mobility possible.

We are proud to provide the Prosthetic and Orthotic services on behalf of the NHS for the Northern General Hospital in Sheffield.

We have an exciting, opportunity for a Clinical Administrator/Receptionist to join our small, administrative team.

The role

As Clinical Administrator/Receptionist, you will assist the Prosthetists, Orthotists and Department Managers in the provision of prostheses, orthoses and associated equipment to service users. You will also support the reception team to carry our patient facing duties.

Key duties

• Responding to telephone, email and in-person enquiries in a confidential, professional, and helpful manner always.
• Booking appointments.
• Booking patients into the appropriate clinics.
• Liaising with transport providers to book patient transport.
• Providing and receiving confidential client-sensitive information to/from statutory and non-statutory bodies.

• Liaising with the Prosthetists, Orthotists, NHS colleagues to ensure a quality service is provided.
• Triaging patient telephone calls and managing the requests in an auditable and efficient manner.
• Registering patient referrals utilising NHS systems.
• Ensuring all goods received for the service are processed in a timely fashion, any action required is administered.
• Monitoring outstanding goods and collections, updating reports.
• Assisting in management reports and data collection, including 18wk referral pathway in line with KPI target.
• Providing excellent customer care and always demonstrating positive and professional behaviour.

What are we looking for?

As Clinical Administrator/Receptionist, you will have the following.

Key skills

• GCSE Maths and English
• Previous administration experience within a customer service environment.
• Data entry experience.
• Practically minded and methodical
• Highly organised.
• Attention to detail.
• Team player.
• Self-motivated.
• Flexible attitude to colleagues and work.
• Friendly manner when dealing with people.
• Good communication and interpersonal skills.
• Professional telephone manner.

What can we offer you?

As Clinical Administrator/Receptionist you will receive the following.

Benefits

• Competitive salary
• 25 days holiday – increased after service.
• Option to purchase additional holiday.
• On demand pay.
• Pension
• Health cash plan
• Discounted shopping/leisure activity vouchers
• Cycle to work scheme.
• Opportunity to be part of an award-winning organisation with a culture that centres around our core values; courage, learning, integrity, collaboration, and innovation.

This is a fantastic opportunity to be part of highly skilled and experienced team, working within a unique environment.