Clinical Administrator

NHS; Newcastle upon Tyne; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in healthcare is seeking an organized and motivated Medical Secretary to join a dynamic team. This role offers the chance to work closely with healthcare professionals, providing essential administrative support in a fast-paced environment. The ideal candidate will have a strong clerical background, excellent communication skills, and a proactive approach to managing tasks. Join a supportive team dedicated to delivering high-quality patient care and enjoy the opportunity for professional development in a flexible working environment. If you are passionate about making a difference in healthcare, this position is perfect for you.

Qualifications

• Experience in secretarial/administrative procedures is essential.
• Must possess excellent communication and time management skills.

Responsibilities

• Provide secretarial support to clinicians and manage patient queries.
• Communicate with patients regarding appointments and admissions.

Skills

IT Skills (MS Office)

Advanced Keyboard Skills

Time Management

Communication Skills

Confidentiality Understanding

Education

Level 3 qualification in administration

English qualification at Level 2

Maths qualification at Level 1

Tools

NHS Systems (eRecord, System One)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust

YOU MUST HAVE AN ADMINISTRATIVE AND CLERICAL BACKGROUND TO APPLY FOR THIS POST

The Department of ENT at Freeman Hospital has an exciting opportunity for an enthusiastic, organised and motivated individual to join its existing team of patient-focused, friendly and professional Medical Secretaries.

The role involves working closely with Surgeons, Junior Doctors, Nurse Practitioners, and other associated health professionals such as Speech and Language Therapists and Audiologists.

• Interview Date: 11 April 2025
• 37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The postholder will be required to provide an efficient secretarial service to the clinicians and their teams within the Head and Neck Tumour Group. This will include audio typing, and other kinds of letter production, as well as fielding patient queries over the telephone, contributing to diary management, waiting list and clinic management. The ability to work independently and follow the policies and procedures for your department is essential. The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability, and must have an organised approach to work.

The role has lots of variety and ad-hoc demands, and the postholder must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills.

About us

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS

Job responsibilities

• Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
• Communicates with patients regarding appointments and admissions at the request of the medical team
• Provide cover for Team Leader within your administration team as required
• Cover Clinical Administrator posts Trust wide as required.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person Specification

Qualifications & Education

• Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
• English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
• Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1)

Knowledge & Experience

• Experience of secretarial/administrative procedures
• NHS Administration/Secretarial experience
• Working Knowledge of NHS Systems e.g. eRecord, System One
• Knowledge of medical terminology

Skills & Abilities

• IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
• Advanced keyboard skills including a high standard of word processing skills
• Ability to work without direct supervision
• Ability to manage time effectively and work on own initiative
• Ability to accurately input, collate and present information
• Understanding of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Newcastle upon Tyne Hospitals NHS Foundation Trust