Clinic Support Worker

East Kent Hospitals University NHS Foundation Trust; Canterbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a compassionate team as a Clinic Support Worker in a dynamic healthcare environment. This role is vital for ensuring a positive patient experience, providing support to families during paediatric appointments, and assisting clinical staff with administrative tasks. You'll be part of a forward-thinking organization committed to improving healthcare delivery. With a focus on teamwork and patient care, this position offers a rewarding opportunity to make a difference in the lives of children and families. If you're organized, calm under pressure, and passionate about healthcare, this role could be the perfect fit for you.

Benefits

Car Lease Scheme

On-site Childcare

Generous Annual Leave

High Street Discounts

24/7 Staff Support Service

On-site Amazon Lockers

Fresh Fruit and Veg Stalls

Qualifications

• GCSE in English/Maths or equivalent required.
• Computer literate with Word and Excel proficiency.

Responsibilities

• Support children/families attending paediatric appointments.
• Assist clinical staff with clerical duties and clinic administration.

Skills

Organisational Skills

Calm Under Pressure

Experience in Healthcare

Communication Skills

Awareness of GDPR

Education

GCSE level grade A-C in English/Maths

IT Qualification

Care Certificate

Tools

Microsoft Word

Microsoft Excel

Job description

The Community Child Health team are looking for a Clinic Support Worker to join our friendly team. This is a high profile and varied role that is integral to the daily running of the department and the support they give to our Clinicians ensuring the best possible patient experience. The ideal candidate will be diligent, motivated and attentive with experience of managing their own workload and be a team player.

We offer a full package of benefits, including a car lease scheme; on-site childcare; generous annual leave in line with NHS terms and conditions; high street and public transport discounts; a 24/7 staff support service - and the little things that make life easier, like on-site Amazon lockers and fresh fruit and veg stalls.

Main duties of the job

1. Provide support to children/families attending paediatric appointments.
2. Provide support to the clinical staff with routine clerical duties and assisting with the effective administration of the clinic.
3. Undertake training and be competent in heighting and weighting children.
4. Provide cross cover with other Clinic Support Workers during times of annual leave and sickness – travel to other sites within the Trust.
5. Comply with national and local infection control policies and procedures and any other related infection prevention policies or procedures.
6. Adhere to and implement the Trust policy in relation to Safeguarding Children / Looked after Children.
7. Provide admin cover as and when required and directed by the Office Manager, answering the telephone, distributing post.
8. Administrate, as appropriate, any internal or external transfers including collection and copying of notes and documentation.
9. Utilise keyboard skills and computer understanding, inputting attendance and discharge details on PAS, booking and catching up clinics - full training will be given for this.
10. Attend in house and external training relevant to the role, as directed by the Office Manager.
11. Maintain patient records appropriately, ensuring an up-to-date record is maintained of all case notes returned from clinics and all case notes dispatched to other departments or hospitals.

Working for our organisation

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Person specification

Qualifications

• GCSE level grade A-C in English/Maths or equivalent Qualifications
• Computer literate including Word and Excel
• IT Qualification
• Care Certificate - will be expected to obtain qualification within 3 months

Skills

• Ability to remain calm in a busy environment whilst working under pressure. Excellent organisational skills.
• Recent experience of working in a healthcare environment and with children.
• Previous NHS experience
• Awareness of GDPR

Experience

• Experience of working within a busy team following standard procedures.
• Ability to remain calm in a busy environment whilst working under pressure.

Personal/professional attributes

• Ability to work under pressure and to tight deadlines
• Be of smart appearance
• Previous NHS experience
• Experience of using patient tracking lists (PTL)

Other

• High level of work organisation, self-motivation, have a drive for performance and improvement. Reliable and flexible in approach and attitude.
• To be aware of, uphold and model the Trust values. The post holder will have access to confidential information that must not be divulged to any other unauthorised person at any time. This is in compliance with the Trust Data Protection Policy.

We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.

The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.

The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.

Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.

We operate a no-smoking policy on all our sites and grounds.