Clinic Support Worker

NHS; Ashford; On-site; GBP 24,000 - 26,000; Full time

Job summary

The Community Child Health team at East Kent Hospitals is seeking a Clinic Support Worker to provide essential support to children and families during paediatric appointments. This role involves clerical duties, cross-covering other staff, and adhering to infection control policies. Ideal candidates will have strong communication skills and experience in a team-oriented environment.

Benefits

Car lease scheme

On-site childcare

Generous annual leave

High street discounts

24/7 staff support service

Qualifications

• Experience of working within a busy team.
• Ability to manage their own workload.
• Computer literate including Word and Excel.

Responsibilities

• Provide support to children/families attending appointments.
• Assist with routine clerical duties.
• Maintain patient records appropriately.

Skills

Good verbal & written communication skills

Ability to remain calm under pressure

Excellent organisational skills

Education

GCSE level grade A-C in English/Maths or equivalent

Care Certificate

Tools

Word

Excel

Job description

Job summary

Welcome to East Kent Hospitals

The Community Child Health team are looking for a Clinic Support Worker to join our friendly team. This is a high profile and varied role that is integral to the daily running of the department and the support they give to our Clinicians ensuring the best possible patient experience. The ideal candidate will be diligent, motivated and attentive with experience of managing their own workload and be a team player.

We offer a full package of benefits, including a car lease scheme; on-site childcare; generous annual leave in line with NHS terms and conditions; high street and public transport discounts; a 24/7 staff support service - and the little things that make life easier, like on-site Amazon lockers and fresh fruit and veg stalls.

Main duties of the job

o Provide support to children/families attending paediatric appointments.

o Provide support to the clinical staff with routine clerical duties and assisting with the effective administration of the clinic.

o Undertake training and be competent in heighting and weighting children.

o Provide cross cover with other Clinic Support Workers during times of annual leave and sickness - travel to other sites within the Trust.

o Comply with national and local infection control policies and procedures and any other related infection prevention policies or procedures.

o Adhere to and implement the Trust policy in relation to Safeguarding Children / Looked after Children.

o Provide admin cover as and when required and directed by the Office Manager, answering the telephone, distributing post,

o To administrate, as appropriate, any internal or external transfers including collection and copying of notes and documentation etc.

o To utilise keyboard skills and computer understanding, inputting attendance and discharge details on PAS, booking and caching up clinics - full training will be given for this,

o Attend in house and external training relevant to the role, as directed by the Office Manager.

o Maintain patient records appropriately, ensuring an up-to-date record is maintained of all case notes

returned from clinics and all case notes dispatched to other departments or hospitals.

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Details Date posted

06 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year Per annum

Contract

Fixed term

Duration

6 months

Working pattern

Part-time, Flexible working

Reference number

344-9966WCY

Job locations

Rainbow Centre, Ashford

Great Chart Bypass A28

Ashford

TN23 4ER

Job description Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please dont hesitate to contact the line manager using the contact details below.

Job description Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please dont hesitate to contact the line manager using the contact details below.

Person Specification Qualifications Essential

• GCSE level grade A-C in English/Maths or equivalent Qualifications
• Computer literate including Word and Excel

Desirable

• IT Qualification
• Care Certificate - will be expected to obtain qualification within 3 months

Skills Essential

• Good verbal & written communication skills
• Ability to remain calm in a busy environment whilst working under pressure. Excellent organisational skills.

Desirable

• Recent experience of working in a healthcare environment and with children.
• Previous NHS experience
• Awareness of GDPR

Experience Essential

• Experience of working within a busy team following standard procedures.
• Ability to remain calm in a busy environment whilst working under pressure.

Personal/professional attributes Essential

• Ability to work under pressure and to tight deadlines
• Strong interpersonal skills Excellent time management
• Be of smart appearance

Desirable

• Previous NHS experience
• Experience of using patient tracking lists (PTL)

Other Essential

• High level of work organisation, self-motivation, have a drive for performance and improvement. Reliable and flexible in approach and attitude.
• To be aware of, upholds and model the Trust values. The post holder will have access to the confidential information that must not be divulged to any other unauthorised person at any time. This is in compliance with the Trust Data Protection Policy.

Person Specification Qualifications Essential

• GCSE level grade A-C in English/Maths or equivalent Qualifications
• Computer literate including Word and Excel

Desirable

• IT Qualification
• Care Certificate - will be expected to obtain qualification within 3 months

Skills Essential

• Good verbal & written communication skills
• Ability to remain calm in a busy environment whilst working under pressure. Excellent organisational skills.

Desirable

• Recent experience of working in a healthcare environment and with children.
• Previous NHS experience
• Awareness of GDPR

Experience Essential

• Experience of working within a busy team following standard procedures.
• Ability to remain calm in a busy environment whilst working under pressure.

Personal/professional attributes Essential

• Ability to work under pressure and to tight deadlines
• Strong interpersonal skills Excellent time management
• Be of smart appearance

Desirable

• Previous NHS experience
• Experience of using patient tracking lists (PTL)

Other Essential

• High level of work organisation, self-motivation, have a drive for performance and improvement. Reliable and flexible in approach and attitude.
• To be aware of, upholds and model the Trust values. The post holder will have access to the confidential information that must not be divulged to any other unauthorised person at any time. This is in compliance with the Trust Data Protection Policy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

East Kent Hospitals University NHS Foundation Trust

Address

Rainbow Centre, Ashford

Great Chart Bypass A28

Ashford

TN23 4ER

Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

Employer details Employer name

East Kent Hospitals University NHS Foundation Trust

Address

Rainbow Centre, Ashford

Great Chart Bypass A28

Ashford

TN23 4ER

Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)