Clinic Manager

OPTICAL EXPRESS; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Clinic Manager for its flagship location in London. This role involves managing a dedicated team, ensuring operational efficiency, and promoting exceptional patient care. The ideal candidate will have strong management experience, particularly in high-end retail or optical environments, and a passion for developing team members. With a commitment to excellence and a supportive culture, this opportunity offers career progression and a modern working environment. Join a leading organization where your contributions will make a real difference in patient lives.

Benefits

Free or discounted optical products and procedures

Career progression

Modern working environment with superb technological support

Qualifications

• Strong management experience in high-end retail or optical settings.
• Excellent communication and presentation skills are essential.

Responsibilities

• Manage daily operations and team performance in the clinic.
• Promote laser surgery benefits and ensure high customer service.

Skills

Management Experience

Customer Service

Communication Skills

Presentation Skills

Team Development

Job description

Title: Clinic Manager

Location: Harley Street, London

Hours: 40 hours per week

Salary: Competitive plus bonus

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team works together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

If you’re looking to work for a market leader, then read on as we are looking for a Clinic Manager to work in our flagship clinic on Harley Street in London, where you’ll have responsibility for managing the performance and development of the team.

Key Responsibilities

You will be customer-facing and help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and promoting the benefits of laser surgery to patients.

You may come from a retail background where world-class customer service comes naturally to you.

You will have strong management experience within a high-end retail or Optical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.

It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.

Day to day

1. Effectively and efficiently manage resources to meet customer demands
2. Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
3. Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
4. Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs

What’s in it for you?

1. Competitive salary
2. Free or discounted optical products and procedures
3. Career progression
4. Modern working environment with superb technological support

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.