Clinic Manager

OPTICAL EXPRESS; Kingston upon Thames; On-site; GBP 45,000; Full time

Job summary

An established industry player is seeking a Clinic Manager to lead their Kingston clinic. This role involves managing the performance and development of a dedicated team while ensuring exceptional patient care and operational efficiency. You will be at the forefront of promoting laser surgery benefits to patients and fostering a culture of excellence and collaboration within the team. With a commitment to professional growth and a supportive environment, this is an exciting opportunity to make a significant impact in the eye care sector. Join a forward-thinking organization that values its people and community!

Benefits

Free or discounted optical products and procedures

Career progression

Modern working environment with superb technological support

Discounts on other group members services

Qualifications

• Strong management experience in high-end retail or optical settings.
• Excellent communication and presentation skills are essential.

Responsibilities

• Manage daily operations and drive performance for the practice.
• Recruit, induct, coach, and support team members effectively.

Skills

Management Experience

Customer Service

Communication Skills

Presentation Skills

Job description

Title: Clinic Manager

Location: Kingston

Hours: 40 hours per week

Salary: £45,000 plus bonus

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it's a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

If you're looking to work for a market leader, then read on as we are looking for a Clinic Manager to work in our Kingston clinic who will provide managerial support to our other clinics in the area as required, where you'll have responsibility for managing the performance and development of the team.

Key Responsibilities

You will be customer facing and you will help drive performance for the practice. You'll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of laser surgery to patients.

You may come from a retail background where world class customer service comes naturally to you.

You will have strong management experience within a high-end retail or Optical setting. You'll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.

It goes without saying that you'll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.

Day to day

• Effectively and efficiently manage resources to meet customer demands
• Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
• Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
• Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs

What's in it for you?

• Salary of £45,000 plus bonus
• Free or discounted optical products and procedures
• Career progression
• Modern working environment with superb technological support
• Discounts on other group members services.

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.