Clinic Coordinator

Bupa Healthcare; Greater London; On-site; GBP 28,000; Full time

Job summary

A leading healthcare provider in London seeks a Clinical Coordinator to manage essential administrative duties within a specialist outpatient clinic. The successful candidate will ensure efficient operations to provide top-notch patient care and support various specialty services. Ideal applicants should have experience in healthcare administration, excellent organizational and communication skills, and a dedication to delivering high-quality customer service. This is a full-time, permanent position with competitive benefits.

Benefits

20 days annual leave plus bank holidays

Access to a 24/7 Employee Assistance Programme

Statutory pension scheme

Qualifications

• Direct interaction with patients and clients is essential.
• Experience in administrative roles within healthcare is required.
• Candidates must demonstrate high standards of customer service.

Responsibilities

• Manage administrative activities for patient care.
• Coordinate specialty services and pathways for patients.
• Provide a friendly and professional welcome to all visitors.

Skills

Direct facing Patient / Client interaction

Administration experience within a healthcare environment

Proven experience of delivering customer services

Excellent organisational skills

IT literate Microsoft Office proficient

Excellent communication skills

Strong interpersonal skills

Excellent telephone skills

Job description

Clinical Coordinator

London Medical (W1U 5HJ)

Salary : 28000 per annum (dependent on experience)

Permanent

Full time only no part time available (Mon-Sun 8 : 00am-20 : 00hrs)

We make health happen

London Medical is a specialist outpatient clinic located in Londons renowned medical district Harley Street and is now a part of Bupa Health Services. Our diabetes and specialist services offer customers fast access to diagnosis treatment and support when they need it as well as onward pathways to high quality care at Bupas Cromwell Hospital.

As a Clinician at London Medical our patients will be your top priority. With no shareholders we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day.

How you’ll help us make health happen by :

You will ensure all administrative activities required within London Medical are managed effectively and efficiently to provide world class care to patients and provide a positive consultant experience. Youll proactively support specialty services including but not limited to Breast care Diabetes Urology services Gynaecology Gastroenterology ENT and paediatrics.

• Welcoming all patients visitors and consultants to the clinic in a professional friendly courteous and helpful manner to assist in and provide the highest standard of patient care.
• Complete all administrative tasks within service lines in London Medical with particular focus on specialty services accurately and efficiently in line with key performance indicators set by the management team.
• Where required complete any front of house / general administrative tasks.
• Coordinate clinics services and specialty pathways communicating effectively with both patients and clinicians involved in delivering care.
• Support administrative tasks including but not limited to scheduling sending reports and liaising with referrers and reporters.
• Ensure patients are correctly registered for London Medical services including capture of payments insurance details and financial authorisations.
• Be the point of contact for front of house admin team members to refer any patient queries regarding services within London Medical.
• Diary management and liaison with consultant PAs and practice managers regarding any issues related to the above.
• Offer an outstanding customer service to our patients our consultants and their PAs and the ability to liaise and engage positively with all stakeholders including consultants secretaries practice managers and referrers fostering a culture of collaboration and continuous improvement.

Key Skills / Qualifications needed for this role :

• Direct facing Patient / Client interaction
• Administration experience within a healthcare environment
• Proven experience of delivering customer services to an exceptionally high standard
• Excellent organisational skills
• IT literate Microsoft office proficient
• Excellent communication skills and strong interpersonal skills
• Excellent telephone skills

Benefits

• 20 days annual leave plus bank holidays & increasing with service
• Access to a 24 / 7 Employee Assistance Programme.
• Statutory pension scheme

Why Bupa

Were a health insurer and provider. With no shareholders our customers are our focus. Our people are all driven by the same purpose helping people live longer healthier happier lives and making a better world. We make health happen by being brave caring and responsible in everything we do.

We encourage our people to Be you at Bupa we champion diversity and we understand the importance of our people representing the communities and customers we serve. Thats why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview / assessment to every disabled applicant who meets the minimum criteria for the role. We will ensure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email :

Required Experience : IC