Clinic Co-ordinator

NHS; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

An exciting opportunity for a Clinic Co-ordinator at a leading NHS Trust in Bristol. The role requires strong organizational skills, effective communication, and a commitment to patient care. The successful candidate will support clinic operations and ensure a positive environment for patients.

Qualifications

• Two years previous clerical/reception experience in a healthcare/public setting.
• Experience of dealing with the public in person and via telephone.

Responsibilities

• Manage waiting lists and organize clinics and patient appointments.
• Provide effective clinic co-ordination support.

Skills

Teamwork

Communication

Computer Literacy

Education

GCSE grade C or above in English Language and Maths

Business and Admin level 3 NVQ

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Dental Software

Job description

Go back University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Clinic Co-ordinator

The closing date is 29 May 2025

An exciting opportunity has arisen within the Primary Care Dental Service of University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) for a Clinic Co-ordinator.

We are looking for an experienced, enthusiastic and dedicated individual to provide effective and efficient clinic co-ordination support for the department. The post holder will have a range of administration experience, ideally in a healthcare environment, although other administration/PA experience will be considered.

We would welcome applications from those who meet all of the essential criteria as set out in the person specification.

Please note, the successful applicant will work from an external community site located in one of our Primary Care Dental Service Departments located in Yate, Southmead, Easton or Weston according to service needs.

Previous applicants need not apply. This role is not suitable for Sponsorship.

Main duties of the job

Working in a busy and sometimes demanding role, within a supportive team, the applicant must be a good team player. The applicant should also have good organisational and interpersonal skills and the ability to work well under pressure. As the post deals with patients, relatives and healthcare professionals on the phone and face to face, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. They need to have a good working knowledge of Microsoft Word, Excel and Outlook and an ability to learn new systems.

The post-holder will play an integral role in promoting and ensuring a professional and positive working environment for patients attending a UHBW dental community department across the Bristol, Bath and Weston area.

The role is responsible for the ongoing management of waiting lists, the organisation of clinics and patient appointments (onsite and domiciliary), and daily tasks associated with the daily management of an outpatient setting and reception area.

The post-holder will work with a variety of colleagues to optimise communication, enact any changes and act as a key point of support and contact for patients and colleagues alike.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training

• Educated to GCSE grade C or above (or equivalent) in English Language and Maths
• Business and Admin level 3 NVQ or equivalent experience

Skills and Abilities

• Ability to work effectively as part of a team
• Ability to communicate effectively and be sensitive to patient needs
• Understand the importance of patient confidentiality
• Ability to adjust to change and motivate others
• Computer literacy, keyboard skills and Microsoft packages
• Ability to work under pressure and deal with difficult situations/conversations with members of the public/patients/carers
• Ability to work unsupervised
• Ability to travel to sites to provide cover, when required
• Committed to own professional development
• Ability to be discreet and diplomatic
• Knowledge of dental software
• Knowledge of NHS paperwork, rules and regulations

Knowledge and Experience

• Two years previous clerical/reception experience in a healthcare/public setting with cash handling experience
• Experience of handling cash and banking
• Experience of dealing with the public in person, by telephone, and via letter
• Experience of working in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)