Clinic Co-ordinator

University Hospitals Bristol NHS Foundation Trust; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

An exciting opportunity has arisen for a Clinic Co-ordinator within the Primary Care Dental Service at a leading healthcare Trust. The role involves providing effective clinic co-ordination support, managing patient appointments, and ensuring a positive experience for patients. Ideal candidates will have strong organizational and communication skills, with a background in healthcare administration. Join a dedicated team committed to improving patient care across the Bristol area.

Qualifications

• Two years previous clerical/reception experience in a healthcare/public setting.
• Ability to handle cash and banking.

Responsibilities

• Manage waiting lists and organize clinics and patient appointments.
• Provide support and communication for patients and colleagues.

Skills

Teamwork

Communication

Organizational Skills

Computer Literacy

Education

GCSE grade C or above in English Language and Maths

Business and Admin level 3 NVQ

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Dental Software

Job description

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

An exciting opportunity has arisen within the Primary Care Dental Service of University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) for a Clinic Co-ordinator.

We are looking for an experienced, enthusiastic and dedicated individual to provide effective and efficient clinic co-ordination support for the department. The post holder will have a range of administration experience, ideally in a healthcare environment, although other administration/PA experience will be considered.

We would welcome applications from those who meet all of the essential criteria as set out in the person specification.

Please note, the successful applicant will work from an external community site located in one of our Primary Care Dental Service Departments located in Yate, Southmead, Easton or Weston according to service needs.

Previous applicants need not apply. This role is not suitable for Sponsorship.

Main duties of the job

Working in a busy and sometimes demanding role, within a supportive team, the applicant must be a good team player. The applicant should also have good organisational and interpersonal skills and the ability to work well under pressure. As the post deals with patients, relatives and healthcare professionals on the phone and face to face, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. They need to have a good working knowledge of Microsoft Word, Excel and Outlook and an ability to learn new systems.

The post-holder will play an integral role in promoting and ensuring a professional and positive working environment for patients attending a UHBW dental community department across the Bristol, Bath and Weston area.

The role is responsible for the ongoing management of waiting lists, the organisation of clinics and patient appointments (onsite and domiciliary), and daily tasks associated with the daily management of an outpatient setting and reception area.

The post-holder will work with a variety of colleagues to optimise communication, enact any changes and act as a key point of support and contact for patients and colleagues alike.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Person specification

Qualifications and Training

• Educated to GCSE grade C or above (or equivalent) in English Language and Maths
• Business and Admin level 3 NVQ or equivalent experience

Skills and Abilities

• Ability to work effectively as part of a team
• Ability to communicate effectively and be sensitive to patient needs
• Understand the importance of patient confidentiality
• Ability to adjust to change and motivate others
• Computer literacy, keyboard skills and Microsoft packages
• Ability to work under pressure and deal with difficult situations/conversations with members of the public/patients/carers
• Ability to work unsupervised
• Ability to travel to sites to provide cover, when required
• Committed to own professional development
• Ability to be discreet and diplomatic
• Knowledge of dental software
• Knowledge of NHS paperwork, rules and regulations

Knowledge and Experience

• Two years previous clerical/reception experience in a healthcare/public setting with cash handling experience
• Experience of handling cash and banking
• Experience of dealing with the public in person, by telephone, and via letter
• Experience of working in the NHS

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

· By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.