Healthcare Clinic Specialist

TN United Kingdom; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their team in delivering essential healthcare services. This role focuses on earwax removal, where you will receive specialized training and play a vital part in enhancing the community's health. Responsibilities include greeting customers, managing appointments, and using advanced equipment for safe earwax removal. With a commitment to inclusivity and continuous improvement, this opportunity offers a supportive environment to grow your skills and make a meaningful impact in healthcare.

Benefits

Competitive holiday allowance

Boots Retirement Savings Plan

Discretionary bonus scheme

Staff discount

Qualifications

• Motivated to complete training and willing to undertake NVQ2 or equivalent healthcare training.
• Experience in healthcare is desirable but not mandatory.

Responsibilities

• Greeting customers and verifying their details.
• Managing appointment bookings for the earwax removal service.
• Removing earwax following current guidelines.

Skills

Communication Skills

Customer Care

Empathy

Digital Savvy

Education

Five GCSEs or equivalent

Job description

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About the opportunity

Are you passionate about customer care and delivering healthcare services? We are looking for team members who are keen to learn a new skill and play a key role in delivering our earwax removal service to the local community.

You will undergo specialist training on the earwax removal process, including customer communication and using a camera to inspect the ear(s). Additionally, you will complete our healthcare training programme to advise customers on their healthcare needs.

Your role includes greeting customers, verifying details, completing health questionnaires, examining ears with a camera, and using microsuction equipment to safely remove earwax to improve hearing.

Main duties include:

1. Greeting customers and verifying their details
2. Managing appointment bookings for the earwax removal service
3. Explaining the procedure to customers
4. Removing earwax following current guidelines
5. Recording accurate medical notes
6. Maintaining service quality by following SOPs and health and safety standards
7. Ordering and managing stock of necessary materials
8. Collaborating with healthcare professionals for escalations and signposting
9. Participating in the Healthcare Advisor Programme and supporting future pharmacy services

Requirements:

1. Five GCSEs or equivalent
2. Healthcare experience is desirable but not mandatory
3. Motivated to complete training
4. Excellent communication skills
5. Confident, empathetic, approachable, and sensitive
6. Digitally savvy and comfortable with smartphones
7. Passion for customer care and healthcare
8. Willing to undertake NVQ2 or equivalent healthcare training

Benefits include:

• Competitive holiday allowance (with optional purchase)
• Boots Retirement Savings Plan
• Discretionary bonus scheme
• Staff discount

Additional benefits are available; click here to view the full list (subject to change and eligibility).

Why Boots?

We value caring, inclusivity, and continuous improvement. We foster a supportive environment where everyone can thrive and are committed to diversity and equal opportunity. Join us to make a difference.

Learn more about careers at Boots by clicking here.

Next steps

If successful, our recruitment team will contact you for an interview. Unsuccessful applicants will be notified via email. This role requires a DBS/PVG check. Boots is a Ban the Box employer and will consider applicants with criminal convictions on a case-by-case basis, with prior discussion possible.