Clinic Administrator(Bank)- Croydon

Renal Services Ltd; Croydon; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive Bank Rate

Job summary

DaVita UK is seeking a Clinic Administrator for the Croydon & St Helier dialysis clinics. You will provide clerical and administrative support across teams, handling referrals, data entry, and communications with patients, carers and healthcare professionals.

You will ensure data is secure, respond to enquiries, manage documents, and assist with travel, stationery and other routine tasks in a busy clinical environment.

Qualifications

• Excellent communication and computer skills are essential.
• Friendly, outgoing and professional demeanour is required.
• Strong attention to detail in a clerical environment.

Responsibilities

• Undertake patient referrals sensitively and empathetically.
• Provide telephone support for the team and external contacts.
• Input, update and retrieve data across multiple systems securely.
• Handle email and telephone enquiries with appropriate responses.
• photocopy, print and manage documents for colleagues.
• Organise and maintain filing and office systems.
• Liaise with staff and external contacts; organise travel and accommodation.
• Order stationery and equipment; assist with other admin tasks.

Skills

Excellent communication

Strong attention to detail

Friendly, outgoing, professional

Computer skills

Tools

Word

Excel

Outlook

Job description

About UsDaVita UK delivers life-saving kidney care to over 2,000 patients across England & Wales. DaVita UK is one of the 14 countries which form DaVita International focusing on transforming care and improving quality of life for people receiving dialysis treatment globally. When you join the DaVita Village, you’re joining a winning team with Community First, Company Second cultureWe’re proud to be an independent, nurse-led provider, working in partnership with the NHS to deliver the highest standards of care using cutting-edge technology in welcoming, modern environments.Role OverviewWe’re looking for a Clinic Administrator in our Dialysis Clinic at Croydon & St Helier. In DaVita, we champion a Community First, Company Second culture. As the Clinic Administrator, you’ll be part of a small team providing both clerical and administrative support to clinics and other departments, either as part of a team or individually with relevant IT and organisational skills.Being a Clinic Administrator is a varied role encompassing all elements of running a clinic. You’ll be responsible for:To undertake patient referrals sensitively and empathetically, being able to communicate with a wide range of people.To provide telephone support for the team, dealing with both straightforward and complex enquires from a range of sources, including the clinical teams, patients, relatives, carers as well as GP and other healthcare professionals.Ensure messages are communicated accurately and dealt with in an appropriate and timely manner.To accurately input, update and retrieve data in a timely manner, using a variety of systems (electronic and paper based), including both patient/client records.Ensure information is held in a secure and confidential manner in line with data protection guidelines.Dealing with telephone and email enquiries (e.g. Microsoft Outlook)Photocopy and print various documents, sometimes on behalf of other colleaguesorganise and store paperwork, documents and computer-based informationcreate and maintain filing and other office systems.liaise with staff in other departments and with external contactsorder and maintain stationery and equipmentorganise travel and accommodation for staff and other external contacts.Other administrative support requested from time to time.To be successful in this role, you’ll need:Excellent communication & computer skills (Word, Excel, Outlook, Internet etc)Friendly, outgoing, professional, and politeStrong attention to detailWhat can you expect when you join?Competitive Bank RateMonday to Friday working pattern(9am to 5pm).Day shifts onlyA commitment to your training and developmentA “community first, company second” culture based on Core Values that really matterAn exciting, collaborative and driven multinational environmentLive our mission: To be the Provider, Partner, and Employer of ChoiceDedication, above all, to caring for our patients and teammatesWant To WorkWith Us?If you would be interested in working at DaVita on a permanent or temporary basis,please call our head office on [phone] alternatively, forward your CV to [e-mail]