Climbing Team Member

Light Cinemas Group Limited; Banbury; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Employee discounts

Free cinema tickets for family and朋友

Extra pay on Bank Holidays

Career development opportunities

Wagestream access

Health & wellbeing support

Mental health support

Pension scheme

Up to 28 days holiday

Job summary

Light Cinemas Group Limited in Banbury is seeking a friendly Climbing Team Member to join our Adventure Climb team. You will welcome climbers, help with gear and safety, and provide guidance to ensure everyone has a safe, enjoyable experience.

The role offers a lively, active workplace with opportunities to develop customer service and teamwork skills while supporting instructors and maintaining high safety standards.

Qualifications

• Experience in a customer-facing role.
• Able to work with groups or in fast-paced environments.
• Willing to learn and be trained.

Responsibilities

• Welcoming and supporting climbers of all levels.
• Help guests get kitted up and clipped in safely.
• Give clear guidance to guests.
• Support instructors with safety briefings and sessions.
• Ensure safety procedures are followed at all times.
• Create a fun, friendly atmosphere.

Skills

People skills

Customer service

Communication

Flexibility

Job description

We are The Light - we provide a unique immersive experience to surprise and delight our guests across 14 locations in the UK. Cinema, bowling, karaoke, darts, mini golf, climbing walls, bars and restaurants - we have it all!

We’re looking for an enthusiastic and energetic Climbing Team Member to join our Adventure Climb team.

If you love staying active, working with people, and helping others feel confident and supported, this could be the perfect fit. As a Climbing Team Member you’ll help guests of all ages and abilities enjoy a fun and safe climbing experience - all in a fast-paced, exciting environment.

What You’ll Be Doing:

• Welcoming and supporting climbers of all levels, from first-timers to regulars
• Helping guests get kitted up and safely clipped in
• Giving clear guidance and encouragement to help guests enjoy the experience
• Supporting instructors with safety briefings and group sessions
• Making sure safety procedures are followed at all times
• Creating a fun, friendly atmosphere where everyone feels welcome

About You:

• A people person - friendly, approachable, and confident speaking with guests of all ages
• Motivated, proactive, and always ready to get involved
• Experience working with groups or in a customer-facing role
• Flexible with shifts - including mornings, evenings, weekends, and holidays
• Climbing experience is a bonus, but not essential - we’ll provide training

What’s In It For You:

• A fun, active and supportive place to work
• Employee discounts
• Extra pay on Bank Holidays
• Free cinema tickets for family and friends
• Career development opportunities
• Wagestream - access your pay when you need it
• Health & wellbeing support
• Mental health support via Hospitality Action
• Pension scheme
• Up to 28 days holiday