Client Training & Services Coordinator

Trimble Inc.; Newcastle upon Tyne; On-site; GBP 23,000 - 28,000; Full time

Job summary

Trimble Inc. is seeking an proactive administration professional to support client training schedules and internal teams from our UK offices. You will coordinate training sessions, handle client queries, and document communications in Salesforce, ensuring high-quality training delivery and customer satisfaction.

You will work with support, training and sales teams to tailor training solutions and respond to enquiries promptly, while maintaining accurate training records and meeting deadlines.

Qualifications

• 2+ years experience in a fast-paced detail orientated administrative role in a fast-paced business sector.
• Excellent time management to achieve goals and objectives.
• Excellent verbal and written communication skills.
• High level organisational skills to manage multiple training delivery calendars.
• Confident demeanour and enjoyment in customer contact.
• Experience working in a training setting (bonus).
• Experience working in a software business (bonus).

Responsibilities

• The consultation, planning, and coordination of client training sessions
• Documentation, success monitoring, transfer support, and feedback evaluation after training sessions
• Working with clients and advising on the most suitable training solutions
• Professional and timely response/handling of training enquiries and concerns via phone or email
• Complete recording of all customer communication in Salesforce
• Responsibility for meeting training session timeframe deliverables
• Working with the Client Service Team to discuss the status of customer training records
• Communication of customer issues to relevant internal teams

Skills

Time management

Organisational skills

Verbal communication

Written communication

Customer service

Attention to detail

Tools

Salesforce

Job description

Trimble Inc. is seeking an proactive administration professional to support client training schedules and internal teams from our UK offices. You will coordinate training sessions, handle client queries, and document communications in Salesforce, ensuring high-quality training delivery and customer satisfaction.

You will work with support, training and sales teams to tailor training solutions and respond to enquiries promptly, while maintaining accurate training records and meeting deadlines.