Client Support - Private Client - Basingstoke

Titan Wealth; Basingstoke; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Private Medical Insurance

Employee Pension Scheme

25 days Annual Leave

Discretionary bonus

Life Assurance

Job summary

Titan Wealth is expanding its Private Client team in Basingstoke and seeks a proactive Client Support Administrator. You will support Financial Advisers, help manage client reviews, and ensure records are accurate across IO and provider platforms.

The role offers hybrid working from our refurbished Basingstoke office with a competitive salary and benefits. The successful candidate will have at least 12 months of IFA administration experience, strong communication skills, and a passion for

Qualifications

• Minimum 12 months IFA administration experience
• Regulatory or financial industry experience desirable
• Strong written and oral communication skills
• Methodical and organised with attention to detail
• Proficient with computers
• Knowledge of the advice process
• Willingness to learn and develop

Responsibilities

• Prepare for client reviews with Advisers and manage related documentation
• Ensure client and plan information is up to date in IO
• Update contributions and withdrawals using provider history
• Collect missing policy information and upload to IO
• Validate funds and ensure price feeds drive accurate plan values
• Check income expectations across client plans and update as needed
• Collate costs and charges information for client plans
• Create and check client valuation reports using standard IO templates
• Produce client letters and OneNote packs as requested
• Handle day-to-day client and provider enquiries by phone and email

Skills

IFA administration

Regulatory experience

Communication skills

Organised

Computer literacy

Attention to detail

Problem solving

Advice process knowledge

Collaboration

Desire to learn

Education

GCSE Maths & English

Tools

IO platform

Job description

The Titan Group provides a broad range of services across the whole wealth value chain – from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to.

As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses.

Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start-up energy and the security of private equity backing. It’s an inspiring time to join the team!

Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best-in-class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals.

We are seeking a proactive and highly organised Client Support Administrator to join our growing Private Client team in Basingstoke. This is an excellent opportunity for someone with experience supporting Financial Advisers who is looking to develop their career within a fast-growing and ambitious wealth management business.

In this role, you will work closely with Advisers and Consultants, providing high-quality administrative and client support to help deliver exceptional financial planning and investment advice. You will play a key role in the end-to-end client journey, from preparing for client reviews and managing provider relationships to processing new business and ensuring client records remain accurate and up to date.

As a trusted member of the team, you will liaise regularly with clients, providers and internal stakeholders, helping to ensure a seamless and professional service is delivered at every stage. This position offers exposure to a wide range of financial planning activities and is ideal for someone who enjoys building relationships, thrives in a fast-paced environment and takes pride in delivering outstanding customer service.

Joining Titan Wealth means becoming part of a collaborative and supportive culture where professional development is encouraged. With clear career progression opportunities, ongoing training and the chance to build your technical knowledge, this role offers a fantastic platform for anyone looking to further their career within wealth management.

This is a hybrid role based from our newly refurbished Basingstoke office, offering a competitive salary, bonus and benefits package alongside genuine opportunities for growth and advancement.

Responsibilities

• Helping advisers to prepare for client reviews by:
• Ensuring all client and plan information is up to date on IO
• Requesting plan information from the respective providers either by post, email or direct from the provider platform. Chase regularly to ensure this is received in time for the meeting. Upload to IO once received.
• Updating contributions and withdrawals using the transaction history from each provider. Link any transfers within plans
• Adding the details of any missing policy information to IO as required
• Validating all funds held within IO, ensuring that unit balances are recorded correctly, and any price feeds automatically pull through to produce an accurate plan value
• Checking the income expectations on all the clients plans to ensure that these are correctly recorded and update as required
• Collate the costs and charges information for plans held by clients ensuring the details contain any income from commission, fund based or adviser charges
• Using the standard templates within IO, create and check the client valuation report and upload to IO
• Produce any ‘OneNote packs’ requested by the advisers including:
• Client Charter
• FE Analytics research on the funds held by the client
• KID (Key Information Documents)
• Data capture form from IO
• Client Valuation Report Producing comparisons between old and new centralised investment propositions
• Preparing cases for submission to the AST team by producing and completing plan information checklists and chasing providers for missing plan information via phone and email.
• If requested, the checking and validation of client income expectations held within the system
• Interrogation of the data and liaison with the adviser to ensure the data held within the system is correct and consequently valuations and revenue will match.
• Frequently interact with advisers and client support to ensure that we deliver an excellent customer service to all clients
• Produce client letters as required
• Answering phone calls as they come in via the Main Hunt Group
• Ensure that the level of service, as agreed with each client, is delivered in a timely manner.
• To deal efficiently with all day-to-day telephone and email enquiries from clients and providers.
• Create and maintain effective client files.
• New business processing and application submission.
• Liaising with product providers as and when necessary, chasing as often as required.
• Keep up to date with new products, technical or legislative changes within the marketplace
• Always comply with the Compliance policies
• Engage with training and development as applicable
• Perform ad hoc tasks as and when required, always bearing in mind TCF and the needs of the business

Essential Skills, qualities and Experience required:

• A minimum 12 month’s IFA administration experience, supporting an advisor
• Previous regulatory or financial industry experience is desirable
• Good written and oral communication skills.
• Methodical and organised.
• Computer literate
• Accurate with good attention to detail.
• Problem solving.
• Knowledge of the advice process
• True collaborator, takes initiative, curious
• A desire to learn and develop and step out of comfort zone

Essential Qualifications:

• Good standard of education
• Maths and English GCSE, grade 5 or above, or equivalent.

Titan expected behaviours:

• Commercial Awareness
• Innovation
• Collaboration
• Team contribution
• Professionalism

Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:

Creativity – we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.

Commitment – we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.

Collaboration – we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.

Some of our benefits:

Competitive salary

Private Medical Insurance post probation

Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)

25 days Annual Leave (plus buy and sell up to 5 days)

Office Christmas close (3-days)

Life Assurance Health cash plan

Discretionary performance related bonus

Employee Assistance Programme

And lots of flexible benefits to choose from!

Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:

Creativity – we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.

Commitment – we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.

Collaboration – we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.

Some of our benefits:

• Competitive salary
• Private Medical Insurance post probation
• Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
• 25 days Annual Leave (plus buy and sell up to 5 days)
• Office Christmas close (3-days)
• Life Assurance
• Health cash plan
• Hybrid working
• Discretionary performance related bonus
• Employee Assistance Programme
• And lots of flexible benefits to choose from!

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.