Client Support – Private Client

Titan Wealth; Harrogate; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Private Medical Insurance post probation

Attractive Employee Pension Scheme

25 days Annual Leave

Office Christmas close

Life Assurance

Health cash plan

Discretionary performance related bonus

Employee Assistance Programme

Flexible benefits

Flexible benefits

Job summary

A financial services firm in Harrogate seeks a Client Support Coordinator to assist financial advisers. Responsibilities include maintaining client information, preparing client reviews, and ensuring timely communication. Ideal candidates will have prior experience in the financial industry, strong attention to detail, and excellent communication skills. The role offers competitive salary, private medical insurance, and a hybrid working model.

Qualifications

• Relevant experience supporting an Adviser.
• Previous regulatory or financial industry experience.
• Computer literate and accurate.
• Methodical and organised
• Computer literate
• Accurate with good attention to detail
• Customer focused and drives service excellence
• Collaborative and a team player
• Maths and English GCSE, grade 5 or above, or equivalent

Responsibilities

• Help Advisers prepare for client reviews by ensuring client information is up to date.
• Request plan information from providers and ensure timely receipt.
• Engage with advisers and client support to deliver excellent customer service.
• Add missing policy information to IO as required
• Validate funds in IO, ensure unit balances are recorded correctly, and ensure price feeds pull through to produce an accurate plan value
• Check income expectations on client plans and update as required
• Collate costs and charges information for plans, including any income from commission, fund-based or adviser charges
• Use IO templates to create and check client valuation reports and upload to IO
• Produce client letters as required and answer day-to-day telephone and email enquiries from clients and providers
• Produce ‘OneNote Packs’ requested by advisers (Client Charter, FE Analytics research, KID, data capture form from IO)
• Produce comparisons between old and new centralised investment propositions
• Prepare cases for submission to the AST team by completing plan information checklists and chasing providers for missing data
• Check and validate client income expectations when requested
• Interrogate data and liaise with advisers to ensure data accuracy so valuations and revenue align
• Engage with advisers and client support to deliver excellent customer service
• Maintain effective client files and support new business processing and application submission
• Liaise with product providers as needed and stay up to date with new products, technical or legislative changes
• Comply with Compliance policies and participate in training and development opportunities
• Highlight procedures that do not adhere to TCF/RCR principles and propose improvements
• Adhere to consumer duty requirements

Skills

Support an Adviser

Good written and oral communication skills

Customer focused

Methodical and organised

Attention to detail

Collaborative

Education

Maths and English GCSE, grade 5 or above, or equivalent

Tools

IO (Internal Operations platform)

Job description

Overview

The Titan Group provides a broad range of services across the wealth value chain, from financial planning and investment management to platform, trading, settlement and custody services. Titan Wealth is expanding rapidly through strategic acquisitions and offers a unique combination of start-up energy with private equity backing. Titan Wealth Planning (TWP) focuses on best-in-class advice on wealth management, employee benefits, and retirement planning, helping businesses and their employees explore, set, and achieve their financial goals.

Role: To provide support as required to financial advisers or consultants to enable the provision of financial or product advice to clients, as set out within the FCA’s rules and company procedures.

Engagement: The Titan Wealth Group is committed to fostering an inclusive and equitable environment for all employees and to equal opportunities in recruitment, pay and benefits, training and development opportunities, and other job-related activities.

Responsibilities

• Help Advisers prepare for client reviews by ensuring all client and plan information is up to date on IO
• Request plan information from providers (by post, email, or provider platform); chase to ensure timely receipt; upload to IO when received
• Update contributions and withdrawals using transaction history; link transfers within plans
• Add missing policy information to IO as required
• Validate funds in IO, ensure unit balances are recorded correctly, and ensure price feeds pull through to produce an accurate plan value
• Check income expectations on client plans and update as required
• Collate costs and charges information for plans, including any income from commission, fund-based or adviser charges
• Use IO templates to create and check client valuation reports and upload to IO
• Produce client letters as required and answer day-to-day telephone and email enquiries from clients and providers
• Produce ‘OneNote Packs’ requested by advisers (Client Charter, FE Analytics research, KID, data capture form from IO)
• Produce comparisons between old and new centralised investment propositions
• Prepare cases for submission to the AST team by completing plan information checklists and chasing providers for missing data
• Check and validate client income expectations when requested
• Interrogate data and liaise with advisers to ensure data accuracy so valuations and revenue align
• Engage with advisers and client support to deliver excellent customer service
• Maintain effective client files and support new business processing and application submission
• Liaise with product providers as needed and stay up to date with new products, technical or legislative changes
• Comply with Compliance policies and participate in training and development opportunities
• Highlight procedures that do not adhere to TCF/RCR principles and propose improvements
• Adhere to consumer duty requirements

Requirements

• Relevant experience supporting an Adviser
• Previous regulatory or financial industry experience
• Good written and oral communication skills
• Methodical and organised
• Computer literate
• Accurate with good attention to detail
• Customer focused and drives service excellence
• Collaborative and a team player
• Maths and English GCSE, grade 5 or above, or equivalent

Benefits

• Competitive salary
• Private Medical Insurance post probation
• Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
• 25 days Annual Leave (plus buy and sell up to 5 days)
• Office Christmas close (3 days)
• Life Assurance
• Health cash plan
• Hybrid working
• Discretionary performance related bonus
• Employee Assistance Programme
• Lunch and snacks provided in the Bristol office
• Flexible benefits to choose from

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment, pay and benefits, training and development opportunities and other job-related activities.