Client Support Officer

NHS; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

Le NHS recherche un coordinateur administratif pour gérer les rendez-vous et soutenir les cliniciens dans leur travail. Ce poste implique la gestion des listes de patients, la communication avec les parties prenantes, et la mise à jour des systèmes internes. Les candidats doivent avoir au moins un an d'expérience de bureau et des compétences organisationnelles solides, avec un intérêt pour le soutien aux individus neurodivers.

Qualifications

• Au moins 1 an d'expérience de bureau.
• Connaissance des services de santé mentale est un plus.
• Intérêt pour le soutien des individus neurodivers.

Responsibilities

• Coordonner le calendrier clinique et planifier des rendez-vous.
• Gérer les plaintes et les sensibilités des patients.
• Former et superviser les nouveaux membres de l'équipe.

Skills

Organisational skills

Teamwork

Problem-solving

Education

A levels or equivalent

Tools

MS Word

Outlook

Job description

You will coordinate the clinical diary and schedule appointments. This requires communication between service users, external stakeholders, clinicians, and the internal team of clinical administrators.

Main duties of the job

1. Monitoring clinician diaries and scheduling appointments.
2. Monitoring patient lists to ensure all appointments are offered and completed within the specified time frame.
3. Responding to new enquiries and providing relevant service information.
4. Following up on enquiries and tracking the enquiry conversion rate, working towards service targets.
5. Updating NHS System One and assisting with setting up accounts for new users.
6. Handling complaints and patient sensitivities.
7. Proofreading, finalising, and emailing assessment reports.
8. Managing emails between NMPs, clients, and GPs.
9. Monitoring the long waiters list and resolving related issues.
10. Collecting and distributing post and new referrals.
11. Maintaining a monthly log of all new referrals.
12. Covering colleagues' work during leave or illness and managing capacity issues.
13. Discharging patients once assessments are complete.
14. Referring patients to post-diagnostic support services where appropriate.
15. Inputting data and uploading case documentation to the in-house database.
16. Liaising with external contacts, such as schools.
17. Booking internal and external clinic rooms as required.
18. Training and supervising new team members.

Further details concerning commission payment rates will be shared with shortlisted candidates.

About us

The ND department at Mind Professionals is a small team making a significant impact in the neurodevelopmental sector, supporting and empowering patients through their diagnostic journey.

Job responsibilities

Monitoring clinician diaries, scheduling appointments, managing patient lists, responding to enquiries, updating NHS System One, handling complaints, proofreading reports, managing emails, monitoring waitlists, managing referrals, maintaining logs, covering colleagues' work, discharging patients, referring to support services, data entry, liaising with external contacts, booking rooms, and training new staff.

Person Specification

• At least 1 year of office experience
• Ability to work in a team
• Knowledge of MS Word and Outlook
• Reliable and dependable
• Willingness to learn and adapt
• Excellent organisational skills
• Team player
• A levels or equivalent
• Previous admin/support experience
• Background in psychology or mental health services
• Keen interest in supporting neurodiverse individuals

Application form and interview

• Positive attitude towards work
• Problem-solving skills

Disclosure and Barring Service Check

This post requires a DBS check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.