Client Services Manager - Consumer Electronics Retail

Stopgap - Marketing, Digital & Creative Recruitment; Greater London; Hybrid; GBP 24,000 - 40,000; Full time

Benefits offered by this job

Company car

Performance bonus

Job summary

Stopgap - Marketing, Digital & Creative Recruitment in London is seeking a Client Services Manager with a background in Retail Consumer Electronics within an agency setting. You will own a portfolio, build strong client relationships, manage campaigns end-to-end, and drive growth across multiple store activations.

The role offers hybrid working 3 days in London and travel to stores, with a salary up to £40k and a 20% performance bonus, plus a company car or car allowance.

Qualifications

• Experience managing campaigns, events, or tactical initiatives in retail or consumer goods.
• Field marketing / agency experience required.
• Budget management and commercial awareness.

Responsibilities

• Own client portfolio end-to-end from campaign management to service delivery.
• Manage budgets, track KPIs and SLAs, drive efficiency.
• Lead cross-functional teams and stakeholder relationships in a fast-paced retail environment.

Skills

Campaign management

Account management

Agency experience

Budget management

Job description

• Up to £40k and up to 20% performance bonus, with company car/car allowance

Seeking a Client Services Manager with experience in Retail Consumer Electronics within an agency environment.

About The Company

• This is a brilliant opportunity to join an award-winning, retail Brand Engagement Agency, working with one of the most recognisable and innovative retail tech brands on the planet. Known for cutting-edge consumer tech and a bold approach to marketing, they offer a dynamic and fast-paced environment where passionate people thrive.
• You'll be part of a collaborative team, with clear opportunities to grow and take ownership.

ABOUT THE ROLE

What you'll be doing

This is a role for someone who thrives on building strong client relationships, managing multiple priorities, and delivering exceptional service consistently.

You'll take full ownership of your client portfolio, acting as the trusted partner clients rely on to ensure electronic product launch campaigns run smoothly, KPIs are exceeded, and growth opportunities are identified and pursued. This is a role where there are many consumer products launching throughout the year, across multiple retail locations, so being able to take initiative and strong project management skills will be key.

This is an ideal opportunity for an experienced agency account manager ready to make a real impact to store activations.

• Own your client portfolio end-to-end, from campaign management through to service delivery and post-project review
• Manage budgets, track performance against KPIs and SLAs, and drive commercial efficiency across your accounts
• Lead cross-functional teams and stakeholder relationships to deliver outstanding results in a fast-paced retail environment

Why you'll love it here

People are at the heart of everything this Brand Engagement Agency do. They're passionate about helping their team grow, thrive and love what they do. Their culture is built around their core values and they're proud to work with people who share that same energy, integrity and drive to make a difference.

• Working between the client's office and the agency in London 3 dpw hybrid, with travel to retails stores for certain activation campaigns.
• Up to £40k and up to 20% performance bonus, with company car/car allowance

About You

To be considered for the Client Services Manager role for a Brand Engagement Agency in London you'll be a detail-oriented and enthusiastic team player with a passion for retail and technology.

You'll Need To Show

• Demonstrated experience managing campaigns, events, or tactical initiatives in a retail or consumer goods setting
• Field marketing / agency experience required
• Agency understanding/experience preferable
• Good commercial awareness, understand budget management and be a critical thinker

If you're looking for your next step into a world-class brand, with the chance to work on high-profile campaigns and grow your skills in retail marketing, this is the role for you.

You MUST have the right to work in the UK - visa sponsorship is not available.