Client Support

Volaris Group; Lambourne; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Additional leave

Access to Virtual GP and EAP

Casual dress

Company events

Company pension

Enhanced maternity leave

Enhanced paternity leave

On-site parking

Sick pay

Work from home

Job summary

Volaris Group is seeking a customer service representative to be the first point of contact for our agentOS and Calmony customers, guiding them by phone, email and video calls. You will build strong relationships, identify ways to maximise value, and support clients through our software.

Full training provided; you should be IT literate, able to multitask, and manage your time effectively. The role offers hybrid working with 3 days home-based and a 9-5 Monday to Friday schedule, plus a

Qualifications

• Experience in a customer-facing role is preferred.
• You should be IT literate and able to explain how our software benefits customers.
• Strong communication and relationship-building skills are essential.

Responsibilities

• Serve as first point of contact for agentOS and Calmony customers via phone, email and video.
• Identify opportunities to help customers maximise value from our software.
• Develop and maintain positive customer relationships and resolve issues efficiently.

Skills

Customer service

IT literacy

Communication

Time management

Job description

Job Summary

We are a Proptech and Fintech software company based in Cardiff. We are looking for a customer service representative to be the first point of contact and guide our agentOS and Calmony customers through our software via telephone, email, and video calls.

People starting in this role have progressed within our company to 2nd line support, junior developer, trainer, management and onboarding roles. We are especially interested in someone looking to develop their second line and technical support skills.

You should be IT literate and be able to identify how customers can benefit further from using our software and services. We believe in having our clients and staff interests at heart, as a crucial element of your role you should be able to demonstrate a commitment to solving problems and helping the customer overcome any issues they may have.

Full training on our software will be given, but you will need a positive attitude, be an effective multi-tasker and have great customer relationship and communication skills. It is also important that you are able to manage your own time effectively.

Job Description

We are a Proptech and Fintech software company based in Cardiff. We are looking for a customer service representative to be the first point of contact and guide our agentOS and Calmony customers through our software via telephone, email, and video calls.

People starting in this role have progressed within our company to 2nd line support, junior developer, trainer, management and onboarding roles. We are especially interested in someone looking to develop their second line and technical support skills.

You should be IT literate and be able to identify how customers can benefit further from using our software and services. We believe in having our clients and staff interests at heart, as a crucial element of your role you should be able to demonstrate a commitment to solving problems and helping the customer overcome any issues they may have.

Full training on our software will be given, but you will need a positive attitude, be an effective multi-tasker and have great customer relationship and communication skills. It is also important that you are able to manage your own time effectively.

The role is 9-5 Monday to Friday. Your holiday entitlement is 28 days per annum plus 8 bank holidays, and this rises one day every year for the first 3 years of continuous service.

Having fun at work is really important to us. We have regular team get-togethers in our office bar and have a strong focus on wellbeing. We currently operate a hybrid working model where we have the option to work from home 3 days per week. If there’s something else that would help your working life please chat with us.

Benefits

• Additional leave
• Access to Virtual GP and EAP
• Casual dress
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• On-site parking
• Sick pay
• Work from home

Schedule

• 8 hour shift
• Monday to Friday
• No weekends

Worker Type

Regular

Number of Openings Available

1