Customer Data Support Coordinator

Helpthemove; Manchester; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Salary sacrifice scheme

25 days annual leave

City centre location

Job summary

Helpthemove in Manchester is hiring a Customer Data Support Coordinator. You’ll bridge data and clients, ensuring records are accurate and queries are resolved with clarity.

The role blends careful data handling with direct client contact, joining onboarding calls and collaborating with Customer Service, Account Management and Sales teams. Full training is provided; no deep technical background is required.

Qualifications

• Experience in customer service, administration or operations roles.
• Strong commitment to delivering high quality service.
• Excellent attention to detail and problem-solving skills.
• Confident in building rapport with clients and colleagues.
• Excellent verbal and written communication skills.
• Strong planning and organisational abilities for high-volume workload.
• Proactive, positive attitude; able to work independently or in a team.
• Curious mindset; interest in improving processes with tech/AI.
• Willingness to learn new tools and systems.

Responsibilities

• Review, update and maintain client records to ensure accuracy.
• Liaise with clients, partners and suppliers to resolve queries and discrepancies.
• Handle client queries across channels within set timescales.
• Take ownership of complex or unusual cases with a personal touch.
• Support onboarding and explain services to new clients.
• Perform operational and administrative tasks and seek efficiency improvements.
• Identify recurring issues, root causes and suggest fixes.
• Spot manual tasks that can be automated and collaborate with Product/Tech.
• Test and provide feedback on new tools, automation and AI features.
• Support wider Operations activities as the business evolves.

Skills

Customer service

Attention to detail

Communication skills

Organisational skills

Teamwork

Curiosity

Tech-savvy

Willingness to learn

Education

GCSE Maths & English

Tools

CRM systems

Spreadsheets

AI tools

Job description

Job Title:

Customer Data Support Coordinator

Location:

Hybrid (Manchester and Home) — 3 days in-office / 2 days WFH

Job Type:

Full-time

Reports To:

Operations Manager

Key Relationships:

Customer Service Team, Account Management Team, Operations Team, Sales Team, Tech Team

About Us:

Helpthemove are the UK’s leader in utility notification software. Our award winning platform automates change of tenancy notifications to councils, water companies and energy suppliers, so our clients can spend time where it’s needed. We have over 12 years of experience catering to the private lettings, social housing and build to rent sectors.

Job Overview:

As a Customer Data Support Coordinator, you will be the human bridge between our data and our customers, turning queries into clear, reassuring answers. Along the way, you’ll improve the customer journey and help deliver the best possible outcomes for our clients. You will help ensure the information behind our services is accurate and up to date, so that issues are identified, resolved and communicated effectively to clients and colleagues. You’ll also help us find smarter ways of getting things right first time, making the most of the tools and technology available to us.

As part of the Operations team, you’ll combine careful attention to data with direct client contact. You will be a point of contact for clients during onboarding, join client calls, and work closely with our Customer Service, Account Management and Sales teams. You’ll also build strong relationships with our partners and suppliers, and help find better ways of working together. Full training is provided, and no technical background is needed.

Responsibilities:

• Review, update and maintain client records so they are accurate and complete
• Liaise with clients, partners and suppliers to resolve queries and discrepancies
• Handle client queries across our communication channels within agreed timescales
• Take ownership of complex or unusual cases that need judgement and a personal touch
• Support new clients through onboarding, join client calls and explain how our services work
• Carry out key operational and administrative processes, and help make them more efficient
• Spot recurring issues, identify the root cause and suggest improvements
• Identify repetitive or manual tasks that could be simplified or automated, and work with colleagues in Product and Tech to improve them
• Use, test and feed back on new tools, automation and AI-assisted processes as they’re introduced
• Support wider Operations activities and projects as the team and business evolve

Skills & Experience:

• Previous experience in a customer service, administration or operations role
• A commitment to delivering a consistently high standard of service, both internally and externally
• Excellent attention to detail, with strong data accuracy and problem-solving skills
• The confidence to build rapport and lasting relationships with colleagues, clients and partners
• Excellent verbal and written communication skills
• Effective planning and organisational skills, with the ability to prioritise a high-volume, varied workload
• A proactive, positive attitude and the ability to work both independently and as part of a team
• Curious by nature, you question how things are done and enjoy finding better ways to do them
• Comfortable picking up new systems quickly, with an interest in how technology and AI can make work smarter
• A genuine willingness to learn and the ambition to grow with the business
• GCSE (or equivalent) in Maths and English; experience with CRM systems, spreadsheets, or AI and automation tools is desirable but not essential

No technical background is needed, just curiosity and a willingness to learn new tools. Full training will be provided.

Where It Can Lead:

We are committed to developing our people and promoting from within. As the business grows, you’ll be supported to build your skills, take on greater responsibility and shape your career with us. That could mean progressing upwards within Operations, or moving into areas such as Account Management, Data, and Product.

Benefits:

• Hybrid working (3 days in-office/2 days WFH).
• Salary sacrifice scheme.
• 25 days annual leave (+statutory Bank Holidays).
• City centre location.

Helpthemove is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.