Client Success & Support Manager

Tait; West Stow; On-site; GBP 42,000 - 62,000; Full time

Job summary

TAIT, a global live events technology company, seeks a Support Manager to deliver courteous, professional service and tailor-made systems sustainment for diverse clientele. You will collaborate across departments to develop solutions addressing customer concerns and manage site inspections, part repairs, ordering, and support agreements.

The role involves substantial client contact, ensuring satisfaction with TAIT services and adherence to quality, health, safety, and environmental standards

Responsibilities

• Maintain customer relationships while advocating on behalf of the customer and the TAIT company.
• Provide feedback from customers on product quality and features.
• Follow TAIT QHSE and global Service & Support policies and procedures.
• Maintain client relationships ensuring clients are satisfied with the services provided.

Job description

TAIT, a global live events technology company, seeks a Support Manager to deliver courteous, professional service and tailor-made systems sustainment for diverse clientele. You will collaborate across departments to develop solutions addressing customer concerns and manage site inspections, part repairs, ordering, and support agreements.

The role involves substantial client contact, ensuring satisfaction with TAIT services and adherence to quality, health, safety, and environmental standards