Client Success, Strategic Initiatives Senior Manager

TN United Kingdom; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Senior Consultant for Client Success to drive strategic initiatives across the EU. This hybrid role involves collaborating with leadership teams, analyzing data to generate insights, and supporting the execution of client engagement strategies. The ideal candidate will possess exceptional analytical skills, advanced communication abilities, and a proven track record in business planning. Join a dynamic team that values collaboration and creativity, and make a significant impact in the electronic payments industry. This is your chance to shape the future of client services in a rapidly evolving market.

Qualifications

• Experience in business planning and strategy with a strong data analysis background.
• Exceptional analytical skills with the ability to generate insights from large data sets.

Responsibilities

• Support EU Client Services Leadership in executing strategic initiatives.
• Conduct analyses to generate insights for strategy and planning.

Skills

Business Planning

Data Analysis

Strategic Insight Delivery

Analytical Skills

Communication Skills

Interpersonal Skills

Multitasking

Attention to Detail

Tools

Excel

PowerPoint

Outlook

MS Dynamics

Tableau

Power BI

Job description

Client Success, Strategic Initiatives Senior Manager, London

Client: Visa

Location: London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 4f8b8d69337f

Job Views: 2

Posted: 07.05.2025

Expiry Date: 21.06.2025

Job Description:

The Senior Consultant, Client Success for Client Services (EU) plays a crucial role in supporting the EU VP Client Success CE, SE, FBL, to whom the position will report, to drive strategic and transformational initiatives and support activities needed to achieve regional CS objectives. This position involves designing, coordinating, delivering, and managing high-profile activities across the EU Client Services Leadership Team and respective functions. The role also requires the development of strong partnerships, collaboration, and coordination of initiatives with stakeholders from other EU, Global, and other Regions’ functions.

The specific responsibilities of the role will evolve according to the needs of the Client Services Leadership. Current responsibilities span across the following key areas:

1. Support the EU Client Services Leadership with the design and execution of EU-wide strategic and transformation initiatives, including, but not limited to, Accelerating Time to Revenue and the design of a CS operating oversight model for the Eurozone, including the definition of roles and responsibilities of the branch and the interaction with and response model from existing EU CS functions. It also includes supporting the design and execution of an EU-wide Client Engagement Strategy, including analysis, planning, internal and external client communications, reporting, and monitoring.
2. Assist in Business Planning and Performance activities, such as preparing comprehensive reports and reviews at regional and sub-regional levels, monitoring targets and OKRs, and providing actionable insights for improvement and target setting.
3. Conduct in-depth analyses to generate insights supporting strategy, planning, and growth acceleration.
4. Collaborate with leadership teams and other functions to socialize initiatives, improve processes, and coordinate training initiatives.
5. Support the definition of the CS Client Value Proposition, including preparing presentations for strategic client engagements and RFP responses.
6. Assist in developing presentations and analyses for executive reviews and communications.

This is a hybrid position. The in-office days will be confirmed by your hiring manager.

Qualifications:

1. Experience in business planning, strategy, data analysis, and insight delivery, with a proven track record of creating business value from data.
2. Ability to formulate strategy, challenge the status quo, drive change, and deliver results across functions.
3. Exceptional analytical and problem-solving skills, with the ability to analyze large data sets and generate insights.
4. Advanced communication skills, capable of articulating complex issues clearly and effectively.
5. Proven ability to turn research and data into engaging stories and strategic insights.
6. Excellent interpersonal and collaboration skills, with influence and credibility in a matrix organization.
7. Strong multitasking, attention to detail, and results orientation.
8. Proficiency in Excel, Word, PowerPoint, Outlook, and business process management with MS Dynamics.
9. Experience in diverse markets and functions, including client engagement and services operations.
10. Proficiency in creating dashboards with Tableau or Power BI.
11. Experience in program management, Lean Six Sigma certification, and leading pan-European teams.
12. Technical aptitude and industry knowledge of electronic payments.
13. Understanding of Visa's operations and organizational structure.
14. Demonstrated leadership and executive presence.

Additional Information:

Visa is an EEO Employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. Visa also considers qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.