Client Success & Solutions Manager

BLOOM BUSINESS SOLUTIONS LTD; Ilford; On-site; GBP 32,000 - 52,000; Full time

Job summary

Bloom Business Solutions Ltd provides a wide range of business services, including accounting, payroll, IT, and digital transformation. We are looking for a motivated Relationship Manager to strengthen client relationships and support business growth.

You will build and maintain strong connections with clients, understand their business needs, ensure they receive high-quality services, and act as the main point of contact for queries across accounting, payroll, IT support, and advisory services.

Qualifications

• Experience in client relationship management or account management.
• Ability to coordinate with internal teams and manage stakeholders.
• Strong focus on client satisfaction and service delivery.

Responsibilities

• Build and maintain strong client relationships, understanding their needs and providing tailored solutions.
• Acting as the main point of contact for client queries, concerns, and service requests relating to accounting, payroll, IT support, business advisory, and digital transformation services.
• Coordinating with internal teams, arranging client meetings, following up on agreed actions, and ensuring client work is completed accurately, efficiently, and within agreed deadlines.
• Supporting the Director in retaining existing clients, identifying opportunities to expand services, and promoting additional business solutions where appropriate.
• Maintaining accurate client records, meeting notes, correspondence, and service updates, and resolve client concerns promptly to ensure satisfaction.

Skills

Client relationships

Communication

Cross-functional coordination

Job description

Bloom Business Solutions Ltd provides a wide range of business services, including accounting, payroll, IT, and digital transformation. We are looking for a motivated Relationship Manager to strengthen client relationships and support business growth.

You will build and maintain strong connections with clients, understand their business needs, ensure they receive high-quality services, and act as the main point of contact for queries across accounting, payroll, IT support, and advisory services.