Customer Service Advisor

Onecom; Fareham; Sur place; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

25 days holidays

Birthday day off

Pension contribution

Life assurance

Employee awards

Tech discounts

In-House Training

Mental health support

Gym membership access

Free breakfast & fruit

Eye-care vouchers

Financial wellbeing support

Résumé du poste

Onecom, the UK's leading business technology provider, is seeking a Customer Service Advisor to join the Customer Operations team. You will manage delivery for high-value accounts, act as the main contact for inquiries, own orders and provisioning, and coordinate cross-functionally to resolve issues.

You will drive customer satisfaction and retention through proactive communication and SLA compliance. You will build relationships with stakeholders up to director level, deliver excellent service,

Qualifications

• Proven customer service experience or account support background.
• Strong communication and relationship-building skills.
• Proactive, organised and customer-focused approach.
• Excellent attention to detail and ability to handle multiple priorities.
• Confident communicating with stakeholders at all levels.
• Proficiency with Microsoft Office applications.

Responsabilités

• Manage service delivery across a portfolio of business accounts.
• Be the primary point of contact for customer enquiries and requests.
• Own orders, provisioning and asset management activities.
• Coordinate with internal teams, suppliers, networks and partners to resolve issues.
• Build strong relationships with customers and key stakeholders, including directors.
• Provide proactive updates so customers never need to chase progress.
• Represent Onecom in meetings and reviews.
• Identify trends and opportunities to improve service delivery.

Connaissances

Communication

Relationship building

Proactive

Organised

Attention to detail

Prioritisation

Calm under pressure

Team player

Outils

Microsoft Office

Description du poste

Why Join Us?

Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate. You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.

About The Role

Are you passionate about delivering outstanding customer service and building long-term client relationships? Do you enjoy taking ownership, solving problems, and becoming a trusted point of contact for customers? If so, we'd love to hear from you. We're looking for a Customer Service Advisor to join our Customer Operations team, supporting a portfolio of high value accounts. As a dedicated account contact, you'll play a key role in delivering an exceptional customer experience while helping to retain and grow valuable client relationships. In this role, you will champion customer satisfaction, operational excellence, and retention by ensuring all day-to-day service queries, billing questions, incident escalations, and service delivery workflows are handled efficiently and pro-actively. By developing deep working relationships with key stakeholders, understanding client business requirements, and maintaining stringent SLA compliance, you will play an essential role in driving client loyalty, long-term advocacy, and account stability.

What you'll be doing

• Managing service delivery across a portfolio of business accounts.
• Acting as the primary point of contact for customer enquiries and support requests.
• Taking ownership of orders, provisioning, and asset management activities.
• Coordinating with internal teams, suppliers, networks, and partners to resolve customer issues.
• Building strong relationships with customers and stakeholders, including director-level contacts.
• Providing proactive updates and ensuring customers never need to chase for progress.
• Representing Onecom in customer meetings and reviews.
• Identifying trends, challenges, and opportunities to improve service delivery

What we're looking for

• Previous experience in a customer service, account support, or customer operations role.
• Outstanding communication and relationship-building skills.
• A proactive, organised, and customer-focused approach.
• Strong attention to detail and the ability to manage multiple priorities.
• Confidence working with stakeholders at all levels.
• Good knowledge of Microsoft Office applications.
• Ability to remain calm, positive, and solutions-focused under pressure.
• A team player who takes ownership and consistently goes the extra mile

Perks for our people

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards, discounts on tech
• Development: In-House Training Academy
• Wellbeing: 24/7 access to mental health support, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Everyone belongs at Onecom

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That’s why we’re committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.