Client Success & Retention Account Manager

The Portfolio Group; Ringway; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Birthday off

Private medical insurance

Pension & Life Insurance

Profit share scheme

Cycle to Work

Discounts and rewards

Gym access

Job summary

The Portfolio Group is seeking an Account Manager to join its Relationship Management Team. You will keep clients delighted, engaged, and renewing year after year, acting as a trusted consultant across a portfolio of clients and protecting revenue with empathy and creativity.

You will build strong relationships, demonstrate undeniable ROI for clients, and handle renewals while exploring new opportunities and ensuring high satisfaction through consistent, proactive service.

Qualifications

• Experience in retention or client management roles.
• Target-driven and KPI-focused.
• Strong organisational skills with attention to detail.

Responsibilities

• Manage a diverse portfolio of clients, ensuring strong engagement and satisfaction.
• Deliver proactive relationship management to achieve retention KPIs and renewal targets.
• Negotiate renewals with a goal of achieving 95%+ retention.
• Support new client implementations and ensure seamless onboarding.
• Provide consultancy on product options, specialist services, and best practice usage.
• Identify upsell opportunities and promote additional solutions.
• Monitor market changes and feed insights back to senior leadership.
• Maintain exceptional customer service and support the sales and bid teams.

Skills

Highly organised

Attention to detail

Retention experience

Client management

KPIs

Enthusiasm

Flexibility

Client success

Job description

The Portfolio Group is seeking an Account Manager to join its Relationship Management Team. You will keep clients delighted, engaged, and renewing year after year, acting as a trusted consultant across a portfolio of clients and protecting revenue with empathy and creativity.

You will build strong relationships, demonstrate undeniable ROI for clients, and handle renewals while exploring new opportunities and ensuring high satisfaction through consistent, proactive service.