Account Manager: Client Retention & Renewals

The Portfolio Group; Manchester; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Birthday off

Private medical insurance

Pension & Life Insurance

Profit share scheme

Season ticket loan & Cycle to Work

Gym on site

Job summary

The Portfolio Group are recruiting an Account Manager for a city centre client, a leading EAP & Occupational Health provider, recognised as a Sunday Times Best Places to Work. You will maintain and grow a portfolio of clients, driving renewal revenue and delivering exceptional service.

In this office-based role, you will build trusted relationships, demonstrate ROI, and act as a confident consultant to clients, protecting revenue and spotting opportunities for expansion.

Qualifications

• Experience in retention or client management roles.
• Target-driven with focus on KPIs, calls, meetings and retention goals.
• Highly organised with excellent attention to detail and consistency.

Responsibilities

• Managing a diverse portfolio of clients, ensuring strong engagement and satisfaction.
• Delivering proactive relationship management to achieve retention KPIs and renewal targets.
• Negotiating renewals with a goal of achieving 95%+ retention.
• Supporting new client implementations and ensuring seamless onboarding.
• Providing consultancy on product options, specialist services, and best practice usage.
• Identifying upsell opportunities and promoting additional solutions.
• Monitoring market changes and feeding insights back to senior leadership.
• Maintaining exceptional customer service and supporting the sales and bid teams.

Job description

The Portfolio Group are recruiting an Account Manager for a city centre client, a leading EAP & Occupational Health provider, recognised as a Sunday Times Best Places to Work. You will maintain and grow a portfolio of clients, driving renewal revenue and delivering exceptional service.

In this office-based role, you will build trusted relationships, demonstrate ROI, and act as a confident consultant to clients, protecting revenue and spotting opportunities for expansion.