Client Success Manager — Hybrid, UK Travel, Growth Bonuses

Solar on steroids; Manchester; Hybrid; GBP 36,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Hybrid working

Paid time off 28 days + holidays

UK travel covered

MacBook and latest software

Job summary

Solar on Steroids in Manchester is seeking a Client Success Manager to own the relationship with up to 30 UK solar installers. You’ll manage onboarding, set expectations, and keep clients informed on what’s working and what comes next, primarily via WhatsApp.

You’ll report to the Client Success & Delivery Lead, work in our Manchester pod, and travel across the UK. The role offers hybrid working, a base salary with bonuses tied to monthly churn and sales commissions, and clear path to growth.

Qualifications

• Experience in client success, account management or client services is a bonus, especially at a marketing, creative or media agency.

Responsibilities

• Strong organisation and record-keeping across a book of up to 30 clients.
• Able to be in our Manchester office two days a week and travel across the UK to meet clients.
• If you've worked in a different role, tell us why you'd make the jump and how you'd get up to speed quickly.
• Run the onboarding process, set up the WhatsApp group, and manage client expectations from first contact.
• Own the relationship as the client’s first point of contact, mainly via WhatsApp.
• Explain results clearly and set expectations, even when news isn’t good.
• Hold clients accountable for timely responses and follow-ups.
• Maintain two weekly written check-ins and a monthly performance review.
• Spot trouble early and flag it to the team to fix before churn occurs.
• Fed back client needs to creative strategist and media buyer for better campaigns.
• Lead quarterly satisfaction surveys and report on churn across your book.
• Grow accounts by upselling services, including CRM and recruitment.
• Log every call and change for context across the business.
• Improve CS processes and templates with the Systems Architect.
• Deliver outcomes: keep clients happy and achieving results.

Skills

Client success management

Communication

Organisation

UK travel readiness

Job description

Solar on Steroids in Manchester is seeking a Client Success Manager to own the relationship with up to 30 UK solar installers. You’ll manage onboarding, set expectations, and keep clients informed on what’s working and what comes next, primarily via WhatsApp.

You’ll report to the Client Success & Delivery Lead, work in our Manchester pod, and travel across the UK. The role offers hybrid working, a base salary with bonuses tied to monthly churn and sales commissions, and clear path to growth.