Client Success Manager, EMEA/UK Manager

TN United Kingdom; London; On-site; GBP 45,000 - 80,000; Full time

Job summary

An innovative firm is looking for a Client Success Manager to enhance their EMEA/UK operations. This role focuses on managing client portfolios, leading initiatives for process improvement, and ensuring high levels of client satisfaction. You will oversee training programs, motivate your team, and coordinate with various departments to deliver exceptional service quality. This position offers a unique opportunity to work in a dynamic environment where your contributions will significantly impact client success and retention strategies. If you are passionate about customer success and cybersecurity, this role is perfect for you.

Qualifications

• Experience in managing customer portfolios and leading CSM teams.
• Strong understanding of risk management and cybersecurity.

Responsibilities

• Manage EMEA customer risk, adoption, retention, and expansion.
• Oversee client relationships and drive successful renewals.

Skills

Customer Success Management

Risk Management

Cybersecurity Knowledge

Team Leadership

Strong Communication Skills

Job description

Client Success Manager, EMEA/UK Manager, London

Location: London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: e28e29c88870

Job Views: 16

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

BlueVoyant is seeking a Client Success Manager for the EMEA/UK region to enhance our Client Success Team's efficiency and lead the Managed Security Service experience for our clients. This role involves managing client portfolios, leading initiatives to improve processes, and ensuring high client satisfaction.

Key Responsibilities:

1. Portfolio Management: Manage EMEA customer risk, adoption, retention, and expansion, including escalations.
2. CSM Initiatives: Lead projects to improve team processes and outcomes.
3. Customer Adoption: Analyze usage data to identify improvement areas.
4. Training and Development: Oversee training programs for EMEA CSMs.
5. Drive Team Success: Motivate and mentor the team to meet targets.
6. Client Relationship Management: Oversee client relationships from onboarding to steady state, including direct management of key accounts.
7. Operational Interface: Coordinate with sales, operations, and product teams to ensure service quality and handle client risks.
8. Client Satisfaction & Renewals: Enhance client experience and drive successful renewals.
9. Client Engagement & Cross-Functional Collaboration: Promote client participation in case studies, marketing, and identify cross-sell/up-sell opportunities.
10. Strategic Planning: Provide cybersecurity guidance and develop retention strategies.

Qualifications/Requirements:

• Experience in CSM or TAM management and customer portfolio management.
• Risk management experience.
• Cybersecurity knowledge; third-party risk and Microsoft experience are a plus.
• Ability to lead, mentor, and improve team performance.
• Strong communication skills to define and execute service improvement plans.

About BlueVoyant:

BlueVoyant specializes in active cybersecurity prevention and defense, leveraging proprietary data, analytics, and a team of experts including former government cyber officials. Founded in 2017, with headquarters in New York City and offices worldwide, we are committed to diversity and equal opportunity employment.

All employees must be authorized to work in the UK. For more details, see our Candidate Privacy Notice.