Customer Success Manager (UK)

Resonate CX; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Success Manager to enhance client relationships and drive satisfaction. In this role, you will engage with enterprise clients, ensuring they maximize the use of a cutting-edge Customer Experience platform. You will be pivotal in understanding customer needs and addressing challenges, while also identifying upsell opportunities. Join a vibrant team that values your individuality and professional growth, and be part of a culture that thrives on innovation and collaboration. This is a fantastic opportunity to make a significant impact in a growing organization.

Benefits

Flexible working hours

Professional development opportunities

Supportive team culture

Exposure to leading technologies

Qualifications

• 2-4 years of experience in customer success or account management.
• Strong verbal and written communication skills are essential.
• Proven track record of renewals and upselling.

Responsibilities

• Increase customer satisfaction by understanding platform usage.
• Drive usage by engaging with end users regularly.
• Manage existing customer renewals and upsell opportunities.

Skills

Customer Success Management

Sales

Account Management

Communication Skills

Problem Solving

Education

Bachelor's Degree

Job description

Direct message the job poster from Resonate CX

People & Culture Partner at Resonate Solutions

Join Our Growing Customer Success Team!

On the heels of market expansion and growth, Resonate is hiring a Customer Success Manager to support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization etc to deliver actionable insights to leading companies. The company has a range of flagship customers and growing brand recognition in the space.


Here is what you can expect when working with us:

• The freedom to be 100% yourself
  
• The support and guidance to grow within your role and beyond
  
• A growing and fun culture that you will be a vital part of and help drive
  
• Deal with large local and international enterprise clients
  
• Gain exposure to leading technologies and product development
  
  

A day in the life of a Customer Success Manager will see you:

• Increasing Customer satisfaction by understanding how customers are using the platform and uncovering any gaps
  
• Driving usage by reaching out to end users to help them use the platform regularly
  
• Ensure that we are engaged with the right stakeholders in an account and that they’re receiving relevant communications from us
  
• Working with our marketing and implementation teams to ensure the most relevant information is being passed on
  
• Being cognitive of Customer business challenges and goals, and understand how the platform fits into this
  
• Upsell/Cross-sell to grow Customer Revenue
  
• Manage existing customer renewals
  
  

Requirements:

• 2 – 4 years of experience in customer success, sales, account management or customer service capacity with enterprise Customers.
  
• Strong verbal and written English communications skills
  
• Proven track record of renewals and upselling
  
• Proven track record of building strong client and internal stakeholder relationships within an organisation
  
• Creative and innovative in problem-solving and providing solutions
  
  

Interested in joining our team?

• Submit your resume along with achieved goals in every role and cover letter.
  
• We will consider application that meet all above points.
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Customer Service, and Sales

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Resonate CX by 2x

Get notified about new Customer Success Manager jobs in London, England, United Kingdom.

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 week ago

Sunbury-On-Thames, England, United Kingdom 3 weeks ago

London, England, United Kingdom 14 hours ago

Principal Customer Success Manager (12 month fixed term contract)

London, England, United Kingdom 12 hours ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 months ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 month ago

Customer Success Managers - Register Your Interest

Thames Ditton, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 months ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

Hounslow, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.