Client Success Manager - Aerospace and Defence

DXC Technology Inc.; United Kingdom; Remote; GBP 50,000 - 75,000; Full time

Job summary

A leading global IT services company seeks a Client Success Manager to drive revenue growth and manage client relationships within the Aerospace & Defence sector. The ideal candidate will demonstrate a strong background in sales and strategic account management, supported by relevant industry experience. This remote role with client site visits offers a comprehensive benefits scheme and a chance to make a difference.

Benefits

Comprehensive Flex benefits scheme

Pension

Life Insurance

Health insurance

Travel insurance

Store vouchers/discounts

25 days holiday

Options to increase holiday

Qualifications

• Must be a UK National with SC clearance eligibility.
• Several years of experience in Aerospace & Defence sector.
• Proven track record of driving revenue and managing client portfolios.

Responsibilities

• Responsible for revenue growth and account planning.
• Manage and generate a revenue pipeline under $5M.
• Build strong client relationships to align solutions.

Skills

Client Management

Sales & Business Development

Delivery Oversight

Stakeholder Engagement

Consulting & Solution Selling

Job description

Job Description:

Location: UK – Remote with client site visits

Security Clearance level: Eligible for or in position of SC or DV. Candidates must be UK national/British passport holder and resided in the UK for 5-10 years and over.

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent, and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.com

The role:

The Client Success Managers (CSM) is responsible for delivering revenue growth in one or more client accounts. For their client, they are the key representative of the Consulting & Engineering Services (CES) organization and are responsible for coordinating all CES activities and personnel within their account(s).CSMs are core to the development and delivery of CES strategic objectives and financial goals.

Responsibilities:

• Responsible with Market partners for account planning leveraging Industry SMEs

• Responsible for the generation and management of the sub-$5M pipeline

• Responsible for contract renewal readiness & securing renewals

• Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities

• Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs and Sales teams.

• Responsible for understanding the relationship between the Client’s externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs)

• Responsible for maintaining their Industry expertise, understanding the market trends and their client’s competitor’s activities

• Responsible for approving sub-$5M deals

• Responsible with Market partners for accurate forecasting of revenue and margin

• Accountable for ensuring all contractual delivery obligations are met.

Requirements:

• Security Clearance: Must be a UK National with at least five years of residence and hold or be eligible for SC clearance.

• Industry Experience: Proven several years experience working within the Aerospace & Defence Sector.

• Sales & Business Development: Demonstrated track record of driving revenue growth, closing sub-$5M deals, and managing client portfolios.

• Consulting & Solution Selling: Experience in consultative sales approaches, selling and delivering CES IT services, including one or more of Custom Applications, Enterprise Applications, Data & Analytics, Consulting.

• Client Management: Proven ability to build strong client relationships, understand business challenges, and align solutions to customer needs.

• Delivery Oversight: Ability to manage and ensure successful service delivery across complex, high-security environments.

• Stakeholder Engagement: Comfortable working with senior client executives, government officials, and internal leadership teams.

Preferred Skills:

• Strong commercial acumen and understanding of contractual and financial governance.

• Experience working with global IT service providers and enterprise technology partners.

• Ability to navigate complex security environments and understand government procurement processes.

• Exceptional communication, negotiation, and influencing skills.

What we offer:

DXC provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

Ready to Make a Difference?
If you’re a proven leader passionate about driving delivery excellence and growth, we’d love to hear from you. Apply now to join our team!

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