Client Success Manager

DXC Technology; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

DXC Technology is hiring a Client Success Manager to facilitate relationships between clients and delivery teams. This remote role involves managing account revenue, developing client relationships, and ensuring smooth operations. Candidates should have strong ties to the UK manufacturing or engineering sectors and relevant leadership experience.

Benefits

Pension

Health Insurance

Life Insurance

Travel Insurance

Store Vouchers/Discounts

25 Days Holiday

Qualifications

• Strong connections within the UK manufacturing or engineering services sectors.
• Extensive relevant work experience in a similar role.
• Proven experience in account delivery and leadership roles.

Responsibilities

• Manage client partners, sales, and delivery teams as the central point of contact.
• Assist in budget management and cost control for the accounts.
• Develop and maintain client relationships to understand their needs.

Skills

Strategic Planning

Client Relationship Management

Team Leadership

Education

Bachelor's degree in a relevant field

Advanced degree in a relevant field

Job description

Join to apply for the Client Success Manager role at DXC Technology.

Location: UK – Remote but will need to be in an area commutable to Warwickshire for client visits.

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent, and extensive partner network enable it to deliver powerful next-generation IT services and solutions. DXC is recognized among the best corporate citizens globally. For more information, visit www.dxc.com.

The Role

You will be responsible for coordinating the relationship between the client and delivery teams, acting as the first point of contact from a delivery standpoint.

Essential Job Functions

• Manage client partners, sales, and delivery teams as the central point of contact.
• Responsible for revenue and margins of the account.
• Collaborate with Account Delivery Associates to ensure smooth account operations.
• Develop and maintain client relationships to understand their needs.
• Assist in budget management and cost control for the accounts.
• Work with senior leadership to define and track key performance metrics.
• Stay informed about industry trends and their impact on account strategies.
• Address and resolve account-related issues and escalate when necessary.
• Provide regular updates on account performance.

Basic Qualifications

• Strong connections within the UK manufacturing or engineering services sectors.
• Bachelor's degree in a relevant field or equivalent experience.
• Extensive relevant work experience in a similar role.
• Proven experience in account delivery and leadership roles.
• Proficiencies in strategic planning, client relationship management, and team leadership.
• Continuous learner staying abreast of industry knowledge and technology.

Other Qualifications

• An advanced degree in a relevant field is a plus.
• Relevant certifications such as PMP are a plus.

What We Offer

DXC provides a comprehensive benefits scheme including pension, life insurance, health insurance, travel insurance, store vouchers/discounts, 25 days holiday with options to increase, and other benefits tailored to you.

Ready to Make a Difference?

If you’re a proven leader passionate about driving delivery excellence and growth, we’d love to hear from you. Apply now to join our team!

Note: Be aware of recruitment fraud schemes. DXC does not make employment offers via social media or ask for payments at any stage of recruitment.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

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