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Client Success Manager

Yotspot - The leading jobs board in the yachting industry.

Southampton

Hybrid

GBP 30,000 - 40,000

Full time

Yesterday

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Job summary

Yotspot, a leading jobs board in the yachting industry, is seeking a Client Success Manager in Southampton. This role involves optimising customer experience and developing client relationships, with a focus on inbound sales opportunities. The ideal candidate will have a background in client-facing roles and strong communication skills, contributing to a dynamic team environment with opportunities for personal and professional growth.

Benefits

Training budget and opportunities

25 days holiday plus birthday off

Contributory pension scheme

Apple MacBook and phone if required

Team building meals and company get-togethers

Qualifications

Proven experience in a client-facing role is essential.
Excellent networking and strong communication skills.
Understanding of fast-paced environments and ability to adapt.

Responsibilities

Maximise inbound sales opportunities and develop client relationships.
Support clients in optimising their use of the Yotspot platform.
Identify client opportunities and make recommendations.

Skills

Networking

Communication

Relationship Building

Innovative Thinking

City Of Southampton, England, United Kingdom

Client Success Manager

Yotspot - The leading jobs board in the yachting industry. City Of Southampton, England, United Kingdom

2 days ago Be among the first 25 applicants

Yotspot is the industry leading jobs board specialising in the recruitment of crew for some of the worlds largest and most prestigious superyachts. Yotspot has an excellent reputation already, but you will be joining at an incredibly exciting time for the next stage of our business growth.

The role:

Joining our small but established Client Success team you’ll be a key support in optimising our customer experience at Yotspot, contributing to customer retention rates whilst maximising all inbound sales opportunities.

Whilst this role does not have sales targets, it would likely suit somebody with previous sales and/or recruitment experience who enjoys relationship building, rather than sales pressure.

As we are a small but agile team, this role will give you extensive autonomy and responsibility. We’re looking for a candidate who is confident to use their initiative and bring forward recommendations for continuous improvement.

This is a hybrid office/home based role (3 days in the office and 2 days working from home). There may also be occasional international travel involved.

Requirements and responsibilities:

Maximise inbound sales opportunities and develop client relationships through liaising with our clients via phone, email and demo calls
Supporting clients to optimise their use of the Yotspot platform - reviewing client accounts and activity, roles, user management and make recommendations for improvement
Task and contact management - Using our CRM to track your activity and scheduling pipeline check ins for future
Proactively identify client opportunities or growth areas and make recommendations back to the management team
Assist in recovering failed payments, producing invoices and updating and tracking customer payment information
Contributing to sales activity surrounding business trips, attending networking events where required and assisting our Marketing team in delivering events

Experience:(These are preferred and having all is not essential)

Proven experience in a client facing role is essential. Previous sales and/or recruitment experience would be advantageous
A high level of professionalism and awareness of brand representation
Excellent networking and strong communication skills, with ability to build and maintain strong working relationships both internally and externally
Understanding of working within a fast paced environment with the ability to react well to change
Innovative thinking and confidence to bring ideas to the table, challenge and be challenged
High level of business administration and commercial thinking with the ability to “connect the dots”
Knowledge or experience of the yachting industry and previous experience of using Hubspot would be useful but not essential

What we offer:

We are building a fun and dynamic place to work, with time for personal growth and professional development a priority
We are fully committed to opportunities for all and are proud to say that 50% of our employees are female
Regular team building meals and company get togethers
The flexibility to collaborate in the office, combined with home working
Attendance to relevant seminars and industry gatherings
Training budget/opportunities to allow you to develop
Apple MacBook and phone if required for the role
25 days holiday, growing with length of service
Plus your birthday as additional
Contributory pension scheme
Many additional benefits

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

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