Enable job alerts via email!

Client Success Manager

LRN

London

On-site

GBP 40,000 - 80,000

Full time

18 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Join a fast-growing SaaS company as a Client Success Manager, where your client service and sales expertise will help foster ethical cultures globally. In this pivotal role, you'll maintain key client relationships, ensuring they derive maximum value from our solutions. Collaborate with project managers and internal teams to drive successful adoption of our services. This is an opportunity to make a significant impact in a dynamic environment while working with some of the most recognized brands worldwide. If you're passionate about client success and want to be part of a mission-driven organization, this role is for you.

Benefits

Competitive Compensation

Flexible Working Schedule

PTO plus UK Public Holidays

Excellent Healthcare Plan

Pension Plan

Life Insurance

Travel and Personal Accident Insurance

Qualifications

3+ years in client-facing roles with account management experience.
Strong commitment to customer service and relationship building.

Responsibilities

Manage client relationships and ensure value delivery.
Grow existing accounts and introduce new solutions.

Skills

Client Relationship Management

Sales Experience

SaaS Applications

Communication Skills

Analytical Skills

Negotiation Skills

Education

Bachelor's Degree

Tools

Salesforce.com

Microsoft Office

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Do you want to use your client service and sales experience to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethical and responsible cultures. After two recent acquisitions and significant organic growth we are proud to be serving nearly 3,000 clients across the US, EMEA, APAC, and Latin America. Our state-of-the-art platform offers clients an intuitive user interface, mobile app, robust analytics, and industry benchmarking enabling clients to create, manage, deliver, analyze, and audit their ethics and compliance programs to align with regulatory guidance. We help some of the world's most recognized brands reduce organizational risk - enabling them to focus on what they do best.

Position Overview:

LRN is seeking a Client Success Manager to maintain relationships and ensure value delivery within our existing customer base. In this role, you will be one of two primary points of contacts for clients with the other being a delivery Project Manager. You will work closely with the Project Manager and other LRN teams to ensure successful adoption and utilization of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting). You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base.

The individual in this role will have the opportunity to:

Manage all commercial aspects of the relationship including contract amendments, pipeline development and forecasting, statements of work, pricing, negotiating with procurement and securing contract signature
Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN solutions to existing buyers
Act as the strategic partner between LRN and our most important clients by building relationships with multiple contacts and buying centres.
Participate in the planning process with clients regarding the deployment and utilization of LRN's licensed solution set
Run outbound prospecting campaigns to supplement inbound leads delivered by marketing and opportunities uncovered during Business Reviews
Proactively analyse client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate
Execute on-going formal Program / Business Reviews with client stakeholders and sponsors
Manage, track and report all activities in Salesforce.com to ensure accurate sales forecasting and pipeline development
Represent the voice of our clients to internal teams including product, content and technology

About LRN:

Do you want to use your client service and sales experience to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

Position Overview:

The individual in this role will have the opportunity to:

Manage all commercial aspects of the relationship including contract amendments, pipeline development and forecasting, statements of work, pricing, negotiating with procurement and securing contract signature
Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN solutions to existing buyers
Act as the strategic partner between LRN and our most important clients by building relationships with multiple contacts and buying centres.
Participate in the planning process with clients regarding the deployment and utilization of LRN's licensed solution set
Run outbound prospecting campaigns to supplement inbound leads delivered by marketing and opportunities uncovered during Business Reviews
Proactively analyse client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate
Execute on-going formal Program / Business Reviews with client stakeholders and sponsors
Manage, track and report all activities in Salesforce.com to ensure accurate sales forecasting and pipeline development
Represent the voice of our clients to internal teams including product, content and technology

Requirements

Qualifications and skills:

Minimum of three years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts

Exceptional relationship development and management abilities and a proven commitment to customer service
Experience supporting individuals who are using a SaaS business application
Ability to bring clarity, structure and discipline to a variety of situations and environments and experience working with complex projects
Extremely effective written, oral, and presentation communication skills
Strong Microsoft Office skills and a working knowledge of technology and system interfaces

Familiarity with Salesforce.com
Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN's mission of inspiring principled performance

Benefits

What we offer:

Competitive compensation
Flexible working schedule
PTO plus UK public holidays
Excellent healthcare plan
Excellent pension plan
Life Insurance
Travel and Personal Accident Insurance

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Industries
Technology, Information and Internet

Referrals increase your chances of interviewing at LRN by 2x

Get notified about new Customer Success Manager jobs in London, England, United Kingdom.

London, England, United Kingdom 6 days ago

London, England, United Kingdom 3 weeks ago

Customer Success Manager, Amazon Freight EU

London, England, United Kingdom 1 week ago