Client Success Manager

Confidential -; Barnsley; On-site; GBP 30,000 - 60,000; Full time

Job summary

An innovative startup agency is seeking a strategic operator to lead client success and scale into a leadership role. This full-time position offers the opportunity to work closely with the founder, guiding high-ticket clients and optimizing client acquisition systems. If you thrive in a fast-paced environment, possess strong ownership, and are ready to contribute to a tight-knit team, this role is for you. Embrace the chance to grow with the company and shape its future as you take on significant responsibilities and drive results.

Qualifications

• 2+ years experience in marketing strategy, service delivery, or client operations.
• Strong background in offer creation, copywriting, and communication.

Responsibilities

• Run onboarding calls with new clients and build rapport.
• Conduct thorough niche and market research to refine offers.

Skills

Marketing Strategy

Service Delivery

Client Operations

Offer Creation

Copywriting

Communication

Delegation

Execution

Tools

Slack

Google Workspace

ChatGPT

Google Sheets

GoHighLevel

Canva

Notion

Job description

Job Description

This isn't just a job. It's a launchpad.

We’re not looking for someone to “manage accounts.”
We’re looking for a strategic operator who wants to own outcomes, deliver results, and scale into a leadership position as we grow.

We're a fast-moving startup agency that helps AI & automation and SMMA agencies build client acquisition systems that get results.

We do it by leading with value:

• We start with outbound outreach
• Send leads to a free community where we build trust
• Then move them into a paid community or high-ticket done-for-you service
• And for those in the paid tier, we nurture them into high-ticket clients as well

And you will be the person at the heart of it all—guiding and delivering for the high-ticket clients we bring in.

This is a full-time, high-ownership role.
You’ll be working directly with the founder, and if you prove your value, you’ll grow into the Head of Client Success, managing your own team and owning a share of the company’s success.

What You'll Be Doing

• The moment we close a deal, you step in.
• Run onboarding calls with new clients and build rapport
• Conduct thorough niche and market research (not AI-generated fluff—real, paid-level research)
• Use that research to refine their offer and positioning
• Choose and outline the right client acquisition system (e.g., DMs, email, LinkedIn, or ads)
• Delegate execution tasks (GHL builds, automations, etc.)
• Personally execute key tasks where needed
• Guide the client’s sales process using our internal SOPs
• Maintain client communication, manage expectations, and drive results
• Constantly look for ways to improve our systems and upgrade delivery

Our Systems Have Your Back (But Not Your Limits)

You’ll get proven SOPs for outreach systems, offer creation, and sales support—so you won’t be thrown in blind. But that doesn’t mean we’re looking for a robot.

We expect you to challenge, optimize, and improve how we do things. You’re not just following a checklist—you’re helping build the engine.

Who This Is For

• Someone with high energy, strong ownership, and a bias for action
• A strategist who can also execute—you understand business, but you also get your hands dirty
• Someone who thrives in startups, wears multiple hats, and grows with the company
• Someone who prefers a small slice of something big, over 100% of something that goes nowhere

We're a tight team of five, and we’re looking for someone who’s ready to step up and build with us.

Job Requirements

• 2+ years experience in marketing strategy, service delivery, or client operations
• Strong background in offer creation, copywriting, and communication
• Familiarity with Slack, Google Workspace, ChatGPT, Google Sheets
• Ability to delegate and execute with confidence
• Bonus: Experience with GoHighLevel, Canva, Notion, or ad platforms
• Past experience in a digital agency, tech startup, or consulting environment is a plus
• Fluent in spoken and written English
• Full-time availability is required

This is for someone who’s ready to step up, think long-term, and go all in.

If you’re looking to grow fast, own your outcomes, and help shape the future of a fast-scaling company—this is it.

Apply now. Let’s build this together.