Client Success Manager

JR United Kingdom; Aberdeen City; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading global Fintech company is seeking a full-time and remote Client Success Manager based in the UK. You will be the main technical liaison for customers, ensuring smooth functionality of a trading platform, with duties including project management and customer support. The role demands excellent communication skills, strong technical knowledge, and the ability to thrive in a fast-paced environment.

Qualifications

• 3-5 years' experience in electronic trading required.
• Experience with FIX protocol and scripting languages desired.
• Excellent organizational skills and interpersonal skills essential.

Responsibilities

• Serve as the primary technical contact for customers using trading software.
• Manage software releases and communicate issues effectively.
• Coordinate with support teams and participate in follow-the-sun support model.

Skills

Interpersonal skills

Communication skills

Technical experience in electronic trading

Log investigation

Configuration file management

Tools

FIX protocol

CentOS / REHL

Bash

Python

Job description

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Our client, a global Fintech company based in New York City & London, is seeking a full-time and remote Client Success Manager to join their team in the UK and be an active contributor in building a trading platform. Candidates must be able to work for any company without a visa transfer. No agencies!

Our client is seeking a Client Success Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.

Responsibilities:

• Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity.
• Translate customer requests into project requirements, product enhancement specifications, and release documentation.
• Communicate project statuses and prioritizations both inside and outside the company.
• Manage software releases, including documenting release notes, managing product configurations, performing final smoke testing, and liaising with customers.
• Interface with software development and QA on new feature development and bug fixing.
• Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalating when necessary.
• Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at end-of-day.

Requirements:

• The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess technical or business experience with about 3-5 years' experience in: Electronic trading.
• FIX protocol
• CentOS / REHL (or other *nix)
• Scripting/coding experience in languages such as Bash or Python
• Extreme comfort with log investigation and configuration file management