Client Success Lead at Insurtech Insights

Insurtech Insights; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the insurance tech sector is seeking a Client Success Lead to shape and execute their client success strategy. This role offers the chance to lead a high-performing team, manage client relationships, and directly influence company growth in a dynamic environment. Ideal candidates will have significant leadership experience and a passion for fostering client success.

Benefits

Market-competitive compensation

Travel opportunities to conferences overseas

Unlimited growth potential

Inspiring, diverse working atmosphere

Transferable skills development

Qualifications

• 5+ years of leadership experience in a fast-paced high growth environment.
• Strong project management and process creation skills.
• Experience in client success/business operations in a high growth business.

Responsibilities

• Manage, grow and mentor the client success team.
• Onboard new clients and manage the delivery process.
• Build cross-departmental processes for efficiency and customer satisfaction.

Skills

Leadership

Project Management

Analytical Skills

Client Relationship Management

Process Creation

Job description

Client Success Lead at Insurtech Insights

London, United Kingdom

About us

Insurtech Insights is a community connecting industry executives, entrepreneurs, and professionals. We are a start-up on a growth journey, helping leaders evolve and create stronger businesses through people and technology. We aim to address challenges and opportunities in Insurance and Insurance Tech, bringing together influential executives, investors, and entrepreneurs to share insights on how technology will shape the future of Insurance and forge long-lasting partnerships and client relationships.

Insurtech Insights is part of United Media (https://www.united-media.com/), which focuses on building large-scale industry media and conference products across sectors such as insurance, HR, private equity, retail, and more.

Context for the Role

You’ll have the opportunity to shape and execute the company’s client success strategy, collaborate with talented teams, and make a tangible impact on the company's success. With a rapidly expanding market presence, this role offers both challenges and rewards, including leading a high-performing team and influencing the company's growth. If you're passionate about scaling a business and being part of a forward-thinking company, this is the ideal time to join and make your mark.

You will report directly to the Founder/CEO in this newly created position, tasked with scaling the client success and operations departments, and impacting all areas of the business at this early growth stage. You will become an integral part of the management team, working closely with the founders and being responsible for:

Responsibilities

As a key member of the leadership team, you will be accountable for delivering to all clients. Your team will handle onboarding new clients, managing delivery processes, and reporting performance. This role is critical for the company's continued growth and success.

• Team Leadership: Manage, grow, and mentor the client success team, fostering a collaborative, high-performing, and innovative environment. Set clear goals, expectations, and evaluate team performance.
• Growth Focus: Enable exponential growth by prioritizing customer success.
• People Management: Implement best practices and foster a team spirit to scale and internationalize functions across markets.
• Process Optimization: Build and harmonize cross-departmental processes to maximize efficiency and customer satisfaction.
• User Journey: Collaborate closely with the organization to create an exceptional end-to-end user experience.

Requirements

• 5+ years of leadership experience in fast-paced, high-growth environments
• Strong project management, process creation, and prioritization skills
• Proven success in leading and scaling functions such as client success, operations, sales, or international expansion, especially in startups
• Experience in client success or business operations within high-growth companies
• Strong analytical skills, proficiency with relevant tools, and commercial acumen
• Experience applying automation to scale operations
• Passion for people—coaching, mentoring, leading, and creating a positive, high-performing culture
• Track record of growing client/customer success functions and supporting revenue growth in a rapidly expanding business

What the company offers

A unique opportunity to own client success in a rapidly growing company. We offer:

• The chance to make a tangible impact in a start-up environment
• An inspiring, diverse, and international workplace
• Unlimited growth potential with internal promotion opportunities
• Market-competitive compensation
• Travel opportunities for conferences abroad
• Transferable skills development through experience and training

Start date

Flexible

Monday - Friday in-office work; remote work not available.

Application process

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